---
title: "Provision of Contact Centre Modernisation - Business Continuity"
ocid: "ocds-b5fd17-d82a0b6c-dd4b-4003-b544-10c9dc9c5c1b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d82a0b6c-dd4b-4003-b544-10c9dc9c5c1b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d82a0b6c-dd4b-4003-b544-10c9dc9c5c1b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d82a0b6c-dd4b-4003-b544-10c9dc9c5c1b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVLA - DRIVER & VEHICLE LICENSING AGENCY"
published: "2022-10-28"
---

# Provision of Contact Centre Modernisation - Business Continuity

Buyer: DVLA - DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-d82a0b6c-dd4b-4003-b544-10c9dc9c5c1b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d82a0b6c-dd4b-4003-b544-10c9dc9c5c1b)  
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## Summary

The DVLA - Driver & Vehicle Licensing Agency has awarded a contract for the provision of Contact Centre Modernisation - Business Continuity. The contract falls under the services category with a value of £115,326.91. The procurement method used was selective, where the contract was called off from a framework agreement. The tender period ended on 30th September 2022, and the contract period is from 1st October 2022 to 31st October 2022. Softcat PLC was the successful supplier for this award.

This contract presents an opportunity for businesses involved in software packages and information systems to compete. Businesses that can provide modernisation solutions for contact centres should consider engaging with DVLA's future procurement processes. Being aware of upcoming framework agreements and demonstrating capability in delivering business continuity services would be advantageous for businesses interested in similar opportunities.

## Notice

Provision of Contact Centre Modernisation - Business Continuity

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dd28e829-4579-4798-9193-1ce3dcfdefce |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Oct 2022 |
| Submission deadline | 30 Sep 2022 |
| Future notice date | Not specified |
| Award date | 29 Sep 2022 |
| Contract period | 30 Sep 2022 - 31 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £115,326 |
| Lots value | Not specified |
| Awards value | £115,326 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVLA - DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 Oct 2022 at 13:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dd28e829-4579-4798-9193-1ce3dcfdefce

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dd28e829-4579-4798-9193-1ce3dcfdefce
  28th October 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a78a5362-b692-47e7-bdef-30390a6e8a10
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c23a7b74-fd74-4f7a-bec9-dec7f56171e3
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d82a0b6c-dd4b-4003-b544-10c9dc9c5c1b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d82a0b6c-dd4b-4003-b544-10c9dc9c5c1b.json.