---
title: "EMSS Service Desk System"
ocid: "ocds-b5fd17-d82f8c55-8f99-4dbf-ace5-600d53dade39"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d82f8c55-8f99-4dbf-ace5-600d53dade39"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d82f8c55-8f99-4dbf-ace5-600d53dade39.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d82f8c55-8f99-4dbf-ace5-600d53dade39.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEICESTERSHIRE COUNTY COUNCIL"
published: "2025-01-27"
---

# EMSS Service Desk System

Buyer: LEICESTERSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d82f8c55-8f99-4dbf-ace5-600d53dade39

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d82f8c55-8f99-4dbf-ace5-600d53dade39)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d82f8c55-8f99-4dbf-ace5-600d53dade39.json)

## Summary

Leicestershire County Council is procuring an EMSS Service Desk System through the G-cloud 14 call-off process. The contract, worth £319,824, covers a duration of three years, starting on 12th February 2025, with an optional one-year extension available. The procurement falls under the industry category of software packages and information systems (CPV 48000000) and is targeted for delivery within the United Kingdom, specifically the region of England. The award stage has been completed, with Freshworks Inc selected as the supplier on 27th January 2025.

This tender represents a significant opportunity for businesses in the IT and software services sector to engage in public procurement and potentially expand their market presence. SMEs are particularly encouraged to participate, aligning with the tender's suitability criteria. With the successful delivery of this contract, companies can establish themselves as reliable partners for public sector service desk solutions, thereby enhancing their reputation and opening doors for future contracts in the public domain.

## Notice

Procurement of EMSS Service Desk System through G-cloud 14 call off, 3 years with 1 year optional extension.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e09b05e8-de07-499d-9342-509e4b40fa9e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jan 2025 |
| Submission deadline | 24 Jan 2025 |
| Future notice date | Not specified |
| Award date | 27 Jan 2025 |
| Contract period | 12 Feb 2025 - 11 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £319,824 |
| Lots value | Not specified |
| Awards value | £319,824 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTERSHIRE COUNTY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE3 8RA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Glenfield Faire |
| Westminster constituency | Mid Leicestershire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 27 Jan 2025 at 17:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e09b05e8-de07-499d-9342-509e4b40fa9e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e09b05e8-de07-499d-9342-509e4b40fa9e
  27th January 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.eastmidstenders.org/index.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d82f8c55-8f99-4dbf-ace5-600d53dade39. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d82f8c55-8f99-4dbf-ace5-600d53dade39.json.