---
title: "CITB Voice of the Customer Platform and Support Services"
ocid: "ocds-b5fd17-d832f5c3-0628-417f-b41b-0940b66936d6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d832f5c3-0628-417f-b41b-0940b66936d6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d832f5c3-0628-417f-b41b-0940b66936d6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d832f5c3-0628-417f-b41b-0940b66936d6.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CONSTRUCTION INDUSTRY TRAINING BOARD"
published: "2024-09-03"
---

# CITB Voice of the Customer Platform and Support Services

Buyer: CONSTRUCTION INDUSTRY TRAINING BOARD  
Current stage: Tender  
OCID: ocds-b5fd17-d832f5c3-0628-417f-b41b-0940b66936d6

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## Summary

The Construction Industry Training Board (CITB) has initiated a public procurement process for a "Voice of the Customer Platform and Support Services". This project falls under the industry category of Customer Relation Management software package (CPV classification: 48445000) and encompasses a broad geographical delivery scope, including the United Kingdom, British Overseas Territories, Channel Islands, Europe, Isle of Man, and the rest of the world. Currently in the tender stage, proposals are being accepted until 4th October 2024, with the contract scheduled to commence on 30th October 2024 and conclude on 29th October 2028. The procurement method is an open procedure, ensuring wide participation and competitive bidding for a contract valued at £350,000.

This tender presents significant opportunities for businesses specialising in customer relationship management solutions, particularly those capable of providing comprehensive platforms that facilitate employee engagement and customer research. Companies, especially SMEs, with expertise in capturing and analysing customer feedback to enhance service delivery and customer-centric strategies would be well-suited to compete. The open procurement nature of the tender allows diverse participation, fostering competitive growth for businesses capable of delivering innovative and effective customer management solutions.

## Notice

CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB's goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/09a84611-ad95-4eec-b107-e56e082f8fac |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Sep 2024 |
| Submission deadline | 4 Oct 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Oct 2024 - 29 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSTRUCTION INDUSTRY TRAINING BOARD |
| Locality | PETERBOROUGH |
| Post town | Peterborough |
| Postcode | PE2 8TY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH41 Peterborough |
| Local authority | Peterborough |
| Electoral ward | Fletton and Stanground |
| Westminster constituency | North West Cambridgeshire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 3 Sep 2024 at 09:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/09a84611-ad95-4eec-b107-e56e082f8fac

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/09a84611-ad95-4eec-b107-e56e082f8fac
  3rd September 2024 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Customer-Relation-Management-software-package./89ENJ24Z2S
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d832f5c3-0628-417f-b41b-0940b66936d6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d832f5c3-0628-417f-b41b-0940b66936d6.json.