---
title: "ORCA Support Services"
ocid: "ocds-b5fd17-d8369965-916d-422f-89d0-dee81f1c5541"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8369965-916d-422f-89d0-dee81f1c5541"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d8369965-916d-422f-89d0-dee81f1c5541.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d8369965-916d-422f-89d0-dee81f1c5541.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2025-03-27"
---

# ORCA Support Services

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-d8369965-916d-422f-89d0-dee81f1c5541

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8369965-916d-422f-89d0-dee81f1c5541)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d8369965-916d-422f-89d0-dee81f1c5541.json)

## Summary

The Department for Work and Pensions (DWP) has awarded a call-off contract titled "ORCA Support Services" for 50 hours of support services per week to support the ORCA application within the IT services category, including consulting, software development, Internet, and support. The contract, valued at £149,000, is set to commence on 12 February 2025 and end on 11 February 2026. This selective procurement was conducted as a call-off from a framework agreement, with the tender period ending on 9 December 2024. The projects are to be delivered across locations including British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom.

This tender presents significant opportunities for business growth, particularly for businesses specialising in IT services and those capable of providing extensive support for software applications. Small and medium-sized enterprises (SMEs) as well as voluntary, community, and social enterprises (VCSEs) are identified as suitable candidates for the bid. The procurement from DWP, with its London-based headquarters, provides a substantial potential market for companies adept in delivering high-quality support services under established frameworks such as the one utilised in this process.

## Notice

This call-off contract is for 50 hours of support services per week to support the ORCA application

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8b5a2640-9464-4b30-9fda-112d37bc5d05 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2025 |
| Submission deadline | 9 Dec 2024 |
| Future notice date | Not specified |
| Award date | 7 Feb 2025 |
| Contract period | 12 Feb 2025 - 11 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £149,000 |
| Lots value | Not specified |
| Awards value | £80,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DEMARQ |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Mar 2025 at 16:15 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8b5a2640-9464-4b30-9fda-112d37bc5d05
- 27 Mar 2025 at 15:44 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8b5a2640-9464-4b30-9fda-112d37bc5d05
- 27 Mar 2025 at 15:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8b5a2640-9464-4b30-9fda-112d37bc5d05

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8b5a2640-9464-4b30-9fda-112d37bc5d05
  27th March 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6c2cdf33-45fb-4f38-9519-ec144b4d596c
  Restriction on email files in Jaggaer
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6032e495-576b-4647-9aa9-b53ce1eed1b5
  Redacted Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8369965-916d-422f-89d0-dee81f1c5541. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d8369965-916d-422f-89d0-dee81f1c5541.json.