--- title: "Universal Information and Advice Service" ocid: "ocds-b5fd17-d837c947-f542-4aef-9202-b945b2d36c95" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d837c947-f542-4aef-9202-b945b2d36c95" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d837c947-f542-4aef-9202-b945b2d36c95.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d837c947-f542-4aef-9202-b945b2d36c95.json" source: "Contracts Finder" current_stage: "Award" buyer: "CHESHIRE EAST BOROUGH COUNCIL" published: "2024-04-29" --- # Universal Information and Advice Service Buyer: CHESHIRE EAST BOROUGH COUNCIL Current stage: Award OCID: ocds-b5fd17-d837c947-f542-4aef-9202-b945b2d36c95 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d837c947-f542-4aef-9202-b945b2d36c95) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d837c947-f542-4aef-9202-b945b2d36c95.json) ## Summary The Cheshire East Borough Council has recently awarded a contract for the "Universal Information and Advice Service" under the "Other community, social and personal services" category. The procurement process was initiated as a tender with the main procurement category being services. The contract period starts on April 1, 2024, and ends on March 31, 2027. The tender involved an open procedure with a tender period ending on November 27, 2023. Businesses interested in providing financially related advice services in Cheshire East should take note of this opportunity. Small and medium enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are particularly encouraged to participate in this opportunity. The service will be accessible via various channels such as face-to-face, telephone, email, and online. Companies offering services in social welfare, advice, or other related areas are well-suited to compete for this contract. The successful bidder, Cheshire East CAB Ltd, won the contract worth GBP 1,635,000 and has the option for two additional 12-month extensions until March 31, 2029. ## Notice The Council are looking for a Provider who will offer a free to access, financially related, Universal Information and Advice service that is available to all residents of Cheshire East. The service will be accessible through a number of channels including face to face, telephone, email and online. As residents are regularly presenting with complex needs that cover multiple issues, there will be a clear single pathway to access the service to ensure that residents needs are assessed appropriately. Following initial contact, the Provider will assess the resident's issue(s) and if the issue is straightforward and can be dealt with during the initial contact they should do so, if not they will then offer further appointments to provide more time to resolve the resident's issue(s). Referrals received from referring partners will need to be triaged and prioritised to support those in greatest need first. Additional information: This opportunity is available to apply for at the Chest https://www.the-chest.org.uk/ Project Reference: DN685505 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f5f10661-2e62-45c1-86c4-47cf4e1233c0 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Apr 2024 | | Submission deadline | 27 Nov 2023 | | Future notice date | Not specified | | Award date | 20 Dec 2023 | | Contract period | 31 Mar 2024 - 31 Mar 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £1,635,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CHESHIRE EAST BOROUGH COUNCIL | | Locality | SANDBACH | | Post town | Crewe | | Postcode | CW11 1HZ | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD6 Cheshire | | ITL 3 | TLD62 Cheshire East | | Local authority | Cheshire East | | Electoral ward | Sandbach Town | | Westminster constituency | Congleton | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CHESHIRE EAST CAB | ## CPV Codes ### Divisions - 98 - Other community, social and personal services ### Codes - 98000000 - Other community, social and personal services ## Release History - 29 Apr 2024 at 10:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f5f10661-2e62-45c1-86c4-47cf4e1233c0 - 25 Oct 2023 at 14:47 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/aac31712-321b-4b34-8629-9bfdb053d974 - 25 Oct 2023 at 14:44 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ab5a4537-eeca-4b0a-9b61-2d22d672de78 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f5f10661-2e62-45c1-86c4-47cf4e1233c0 29th April 2024 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/aac31712-321b-4b34-8629-9bfdb053d974 25th October 2023 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/ab5a4537-eeca-4b0a-9b61-2d22d672de78 25th October 2023 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.cheshireeast.gov.uk/ - https://www.the-chest.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d837c947-f542-4aef-9202-b945b2d36c95. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d837c947-f542-4aef-9202-b945b2d36c95.json.