--- title: "Customer Services Assistant (Contact Centre) x3 27May21 DB" ocid: "ocds-b5fd17-d83a72ee-5770-4d7f-85cc-2c8e7a439cdf" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d83a72ee-5770-4d7f-85cc-2c8e7a439cdf" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d83a72ee-5770-4d7f-85cc-2c8e7a439cdf.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d83a72ee-5770-4d7f-85cc-2c8e7a439cdf.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2021-05-27" --- # Customer Services Assistant (Contact Centre) x3 27May21 DB Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-d83a72ee-5770-4d7f-85cc-2c8e7a439cdf [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d83a72ee-5770-4d7f-85cc-2c8e7a439cdf) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d83a72ee-5770-4d7f-85cc-2c8e7a439cdf.json) ## Summary The Sandwell Metropolitan Borough Council is currently seeking to recruit three Customer Services Assistants for its Contact Centre based in Oldbury. The tender, titled "Customer Services Assistant (Contact Centre) x3 27May21 DB", falls under the customer services category and is being conducted as an open procedure below threshold. The procurement process is in the tender stage, with the closing date for submissions set for Tuesday, 1 June 2021, at 12:00 noon, and the contract is expected to commence on 7 June 2021 and run until 31 July 2021. This opportunity presents significant potential for businesses specialising in customer service roles, particularly those with experience in contact centre operations. Companies that can demonstrate a proven track record of excellent customer service skills, a friendly and professional approach, and the ability to handle diverse customer inquiries would be particularly well-suited to apply. Additionally, businesses must be prepared to submit their proposals via the Sandwell MBC In-tend Supplier Portal, providing a pathway to potentially secure a lucrative contract within the public sector. ## Notice Customer Services Advisor Rate of Pay: ?10.83 Hours: 37 hours per week (Monday-Friday, 9am - 5.30pm) Location: Based at Roway Lane, Oldbury Start Date: ASAP Contract type: Agency - 12 weeks Brief description: We are looking for a Customer Service Advisor to join our Customer Services Team which is based in a Contact Centre. You will have excellent customer service skills, you will need to be friendly Flexible and willing to develop your knowledge and skills, you will work as part of a team, but will be required to have the ability to use your own initiative. Answering customer enquiries and requests about a wide range of services. It essential that you have experience of working in a busy contact centre meeting competing demands. You must be able to respond promptly as well as politely and accurately to resolve the customer enquiry. We are looking for people who have a proven track record of dealing with the public in a customer services role. You will need to have: o Excellent customer services skills o Excellent telephone manner, clear communication skills, be an active listener. o Deal with diverse range of customers. o ICT skills with an attention to detail o Previous call centre experience is essential o Flexible and a self-motivator o Friendly, caring, empathetic, calm and professional o Hours are 9.00am to 5.30pm, Monday to Friday Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions. No DBS is required for this role. Please note this advert is also out with our Master Vendor The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Tuesday 1 June 2021 at 12:00 Noon Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8d9f1fae-7ab7-4a33-95af-b20527c298ff | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 27 May 2021 | | Submission deadline | 1 Jun 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 7 Jun 2021 - 31 Jul 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342300 - Customer services ## Release History - 27 May 2021 at 15:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8d9f1fae-7ab7-4a33-95af-b20527c298ff ## Documents - https://www.contractsfinder.service.gov.uk/Notice/8d9f1fae-7ab7-4a33-95af-b20527c298ff 27th May 2021 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d83a72ee-5770-4d7f-85cc-2c8e7a439cdf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d83a72ee-5770-4d7f-85cc-2c8e7a439cdf.json.