---
title: "Conversational AI"
ocid: "ocds-b5fd17-d83f9794-fcc9-4cf5-ab77-53c93f6358d0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d83f9794-fcc9-4cf5-ab77-53c93f6358d0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d83f9794-fcc9-4cf5-ab77-53c93f6358d0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d83f9794-fcc9-4cf5-ab77-53c93f6358d0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STAR PROCUREMENT LIMITED"
published: "2019-03-07"
---

# Conversational AI

Buyer: STAR PROCUREMENT LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-d83f9794-fcc9-4cf5-ab77-53c93f6358d0

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## Summary

The public procurement process involved in this tender, titled "Conversational AI," was initiated by STAR PROCUREMENT LIMITED, located in Manchester, England. The project falls within the software package and information systems industry category, specifically focusing on implementing a conversational AI solution for Stockport Council's website. This process is in the Award stage, having been completed as of 9 January 2019, with an active contract valued at £37,400, which is set to run from 10 January 2019 to 6 January 2020. The procurement method utilized for this contract was a selective approach, executed through a call-off from a framework agreement.

This procurement presents an opportunity for businesses, particularly small and medium-sized enterprises (SMEs), to engage in the growing field of AI technology. Companies that specialise in software development, natural language processing, or provide bespoke technological solutions would be well-suited to compete. The focus on creating a scalable, customisable, and accessible AI solution suggests a demand for innovative approaches to customer service automation, thus providing a fertile ground for business growth in this sector.

## Notice

Introducing a conversational AI across the Stockport Council website for handling routine queries to the council, reducing the load on the Contact Centre. The solution must: be capable of running enough concurrent (infinite) instances to cover all our chat needs; be able to integrate with Verint via APIs; be customisable to fit our online ecosystem; be accessible; be capable of running 24/7 without supervision; have skills-based routing for more complex queries during Contact Centre opening hours; have a dashboard; be capable of running reports on chats; be compatible with a variety of devices and operating systems; be capable of learning new content or new ways of communicating (e.g. learn new slang); use natural language processing (i.e. not be an IVR-type chatbot system); avoid having to set up questions in a bespoke manner; read the website and deliver updated content to users (to avoid duplication of effort maintaining a separate knowledge base).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9deb4d0b-a702-4095-8603-60011520b119 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Mar 2019 |
| Submission deadline | 9 Jan 2019 |
| Future notice date | Not specified |
| Award date | 9 Jan 2019 |
| Contract period | 10 Jan 2019 - 6 Jan 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £37,400 |
| Lots value | Not specified |
| Awards value | £37,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STAR PROCUREMENT LIMITED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M32 0TH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Trafford |
| Electoral ward | Gorse Hill & Cornbrook |
| Westminster constituency | Stretford and Urmston |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITANNIC TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Mar 2019 at 10:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9deb4d0b-a702-4095-8603-60011520b119

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9deb4d0b-a702-4095-8603-60011520b119
  7th March 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d83f9794-fcc9-4cf5-ab77-53c93f6358d0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d83f9794-fcc9-4cf5-ab77-53c93f6358d0.json.