---
title: "ITSM - Support Desk Application"
ocid: "ocds-b5fd17-d84bfbfc-880e-4ad5-aba3-525303fb658d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d84bfbfc-880e-4ad5-aba3-525303fb658d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d84bfbfc-880e-4ad5-aba3-525303fb658d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d84bfbfc-880e-4ad5-aba3-525303fb658d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ONE HOUSING"
published: "2023-01-17"
---

# ITSM - Support Desk Application

Buyer: ONE HOUSING  
Current stage: Award  
OCID: ocds-b5fd17-d84bfbfc-880e-4ad5-aba3-525303fb658d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d84bfbfc-880e-4ad5-aba3-525303fb658d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d84bfbfc-880e-4ad5-aba3-525303fb658d.json)

## Summary

The One Housing organisation based in London has recently awarded a contract for the procurement of an ITSM - Support Desk Application. This procurement falls under the goods category and had a total value of £40,600. The tender period ended on November 23, 2022, and the contract period is from November 24, 2022, to November 25, 2023. The selected supplier for this contract is KA2 Limited.

This tender provides an opportunity for businesses, especially those involved in software packages and information systems, to engage with One Housing in providing ITSM solutions. Small and medium-sized enterprises (SMEs) are particularly suited to compete for this contract, considering the emphasis on supporting such businesses. The awarded contract aims to enhance IT services within the organisation, potentially creating future business prospects for suppliers in the technology sector.

## Notice

1 year termed contract for ITSM support desk solution licencing & associated support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/585e2512-403a-463f-95ca-e8c76f189219 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jan 2023 |
| Submission deadline | 23 Nov 2022 |
| Future notice date | Not specified |
| Award date | 17 Jan 2023 |
| Contract period | 8 Dec 2022 - 7 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,600 |
| Lots value | Not specified |
| Awards value | £40,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ONE HOUSING |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 0DL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | St Pancras & Somers Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KA2 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 Jan 2023 at 16:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/585e2512-403a-463f-95ca-e8c76f189219

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/585e2512-403a-463f-95ca-e8c76f189219
  17th January 2023 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=55715&B=ONEHOUSING
  N/A
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/67142
  N/A

## Notice URLs

- http://www.onehousing.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d84bfbfc-880e-4ad5-aba3-525303fb658d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d84bfbfc-880e-4ad5-aba3-525303fb658d.json.