---
title: "Online Research Community"
ocid: "ocds-b5fd17-d859f1ed-01c0-4192-a72e-be3d8202b5e1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d859f1ed-01c0-4192-a72e-be3d8202b5e1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d859f1ed-01c0-4192-a72e-be3d8202b5e1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d859f1ed-01c0-4192-a72e-be3d8202b5e1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NS&I"
published: "2024-01-10"
---

# Online Research Community

Buyer: NS&I  
Current stage: Award  
OCID: ocds-b5fd17-d859f1ed-01c0-4192-a72e-be3d8202b5e1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d859f1ed-01c0-4192-a72e-be3d8202b5e1)  
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## Summary

The buying organisation, NS&I, has awarded a contract for the project titled "Online Research Community" in the services industry category. The procurement stage was completed with an award made on January 2, 2024. The contract period starts on January 27, 2024, and ends on January 26, 2028. The procurement method used was selective, through a call-off from a dynamic purchasing system. The location for delivery is in Yorkshire and the Humber, United Kingdom.

This tender provides an opportunity for market research agencies with experience in managing online research communities to compete. The contract is suited for small and medium-sized enterprises. Businesses that specialise in survey services, survey design, conduction, analysis, and other related services may find this tender suitable for growing their operations. NS&I is the contracting authority, and the project presents a chance for the selected supplier to deliver services and showcase insights back to the business.

## Notice

NS&I's research communities are an online platform which allows a large number of customers and a small number of non-NS&I customers to take part in various research activities, primarily online surveys, polls (including nested polls) and discussions on various topics ranging from savings and NS&I's products to views about NS&I's communications, interactions with savings providers and app development. The requirement is to acquire the services of a market research agency with previous experience in building and managing bespoke online research communities with at least 8,000 community members. The current customer community is c5,000 members (we're building on the number of members as well as refreshing); it has a sub-group community used for testing of NS&I's mobile app content called the Beta App Group. Whilst the non-NS&I customer community has 200 members (refreshed approximately once a year). There is also a requirement for monthly showcases (feeding insight back in to the business via Teams video call), ad hoc reports for stakeholder led content and functionality to allow searches of past topics of content.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1a368743-6029-4f81-97d1-0c79a0d485b0 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jan 2024 |
| Submission deadline | 1 Dec 2023 |
| Future notice date | Not specified |
| Award date | 2 Jan 2024 |
| Contract period | 27 Jan 2024 - 26 Jan 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £348,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NS&I |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXPLAIN MARKET RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79311100 - Survey design services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79311300 - Survey analysis services
- 79311400 - Economic research services
- 79311410 - Economic impact assessment
- 79312000 - Market-testing services
- 79313000 - Performance review services

## Release History

- 10 Jan 2024 at 16:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1a368743-6029-4f81-97d1-0c79a0d485b0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1a368743-6029-4f81-97d1-0c79a0d485b0
  10th January 2024 - Awarded contract notice on Contracts Finder
- https://app.panacea-software.com/nsandi/
  Click above to Apply (link to e-procurement portal)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d859f1ed-01c0-4192-a72e-be3d8202b5e1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d859f1ed-01c0-4192-a72e-be3d8202b5e1.json.