---
title: "Customer Services AI software"
ocid: "ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "IPSWICH BOROUGH COUNCIL"
published: "2026-07-03"
---

# Customer Services AI software

Buyer: IPSWICH BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77.json)

## Summary

Ipswich Borough Council has completed the procurement process for the "Customer Services AI software" designed as a SMART customer service assistant for councils. The procurement falls under the "Software package and information systems" industry category, with the contract specifically addressing needs in the East of England, United Kingdom. The process was conducted using a selective procurement method, specifically a call-off from a dynamic purchasing system. The tender period ended on 1st August 2025, and the contract, valued at £540,762, commenced on 1st October 2025 and is set to conclude on 30th September 2028. The award was made to ICS AI Ltd and was officially published on 3rd July 2026.

This tender presents substantial growth opportunities for small to medium-sized enterprises (SMEs) specialising in AI and software solutions, given the suitability criteria favouring SME engagement. Companies with expertise in developing and implementing advanced software systems and who can align their solutions with the public sector demands are well-placed to compete in similar future procurements. Such contracts not only offer considerable financial prospects but also the chance to establish long-term collaborations with local government agencies like Ipswich Borough Council.

## Notice

SMART customer services assistant for councils

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/07eae9fa-0793-4f29-9800-3c9ac5e865d9 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jul 2026 |
| Submission deadline | 1 Aug 2025 |
| Future notice date | Not specified |
| Award date | 31 Aug 2025 |
| Contract period | 30 Sep 2025 - 30 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £540,762 |
| Lots value | Not specified |
| Awards value | £540,762 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IPSWICH BOROUGH COUNCIL |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP1 2DE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICS AI |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Jul 2026 at 10:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/07eae9fa-0793-4f29-9800-3c9ac5e865d9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/07eae9fa-0793-4f29-9800-3c9ac5e865d9
  3rd July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77.json.