---
title: "Digital Channels AI Consultancy"
ocid: "ocds-b5fd17-d89387a2-fd69-4f19-b165-202230503829"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d89387a2-fd69-4f19-b165-202230503829"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d89387a2-fd69-4f19-b165-202230503829.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d89387a2-fd69-4f19-b165-202230503829.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2025-02-27"
---

# Digital Channels AI Consultancy

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-d89387a2-fd69-4f19-b165-202230503829

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d89387a2-fd69-4f19-b165-202230503829)  
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## Summary

The Department for Work and Pensions (DWP) has recently concluded an award process for the "Digital Channels AI Consultancy" contract, classified under "Technical services". This contract involves consultancy to explore the impact of next-generation AI technologies on DWP's operations and customer interactions. The procurement utilised a selective method via a call-off from a framework agreement, with the contracting period starting on 24th February 2025 and ending on 23rd February 2026. The awarded contract, valued at £385,000, will be delivered across various locations including the British Overseas Territories, Channel Islands, Europe, Isle of Man, the United Kingdom, and the rest of the world. The procurement stage is complete, with the final award notice published on 27th February 2025.

This tender offers significant opportunities for businesses specialising in AI and digital consultancy services, particularly those experienced in multi-channel and complex organisational environments. SMEs are well-positioned to compete given the suitability criteria that favour them. Companies equipped to address the nuanced requirements of public sector organisations, especially in leveraging AI for service improvement and efficiency, will find this contract beneficial for expansion and credibility in the public domain. The primary supplier for this contract is Sabio Limited, indicating a competitive selection process.

## Notice

Provision of a consultancy service to DWP to explore how the next generation of AI technologies that are being developed impact DWP and its customers, what we can do now to avoid missing opportunities and how AI and the use of AI fits together in a multichannel and complex organisation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f8b13706-f61f-446f-8c8d-7a69638164cc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2025 |
| Submission deadline | 6 Feb 2025 |
| Future notice date | Not specified |
| Award date | 6 Feb 2025 |
| Contract period | 24 Feb 2025 - 23 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £385,000 |
| Lots value | Not specified |
| Awards value | £385,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SABIO |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71356000 - Technical services

## Release History

- 27 Feb 2025 at 11:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f8b13706-f61f-446f-8c8d-7a69638164cc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f8b13706-f61f-446f-8c8d-7a69638164cc
  27th February 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2b2e1c19-d1ff-4f74-aa00-d733ba922f3d
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d89387a2-fd69-4f19-b165-202230503829. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d89387a2-fd69-4f19-b165-202230503829.json.