--- title: "GB-Lowestoft: Cefas RFQ for the provision of service desk software" ocid: "ocds-b5fd17-d8969c8a-621b-400a-8d8f-e70fcd13f8b0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8969c8a-621b-400a-8d8f-e70fcd13f8b0" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d8969c8a-621b-400a-8d8f-e70fcd13f8b0.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d8969c8a-621b-400a-8d8f-e70fcd13f8b0.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CEFAS" published: "2017-11-20" --- # GB-Lowestoft: Cefas RFQ for the provision of service desk software Buyer: CEFAS Current stage: Tender OCID: ocds-b5fd17-d8969c8a-621b-400a-8d8f-e70fcd13f8b0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8969c8a-621b-400a-8d8f-e70fcd13f8b0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d8969c8a-621b-400a-8d8f-e70fcd13f8b0.json) ## Summary The Cefas organisation, located in Lowestoft, is conducting a public procurement process titled "GB-Lowestoft: Cefas RFQ for the provision of service desk software." This procurement falls under the services industry category, specifically for IT software packages. The procurement method is an open procedure, with the tender period concluding on 19th September 2017. The estimated value of the contract is £25,000, and it will commence on 1st November 2017, running until 31st October 2020. This opportunity is aimed at replacing an existing IT support service system to enhance the service desk's capabilities for approximately 500 users. This tender presents a significant opportunity for small and medium enterprises (SMEs) specialising in cloud-based service desk solutions and IT infrastructure. Businesses that can demonstrate expertise in developing IT software that aligns with the ITIL framework, integrates seamlessly with Microsoft technologies, and offers comprehensive service support will be well-suited to compete. This contract not only provides a chance to expand service portfolios but also allows successful bidders to establish a long-term relationship with a key public sector organisation. ## Notice NOTE: This notice was updated on 20 November 2017 for the following reason: This opportunity has been concluded and will be re-advertised on 20th November 2017The Cefas Service Desk provides an IT support service to internal and external customers (approximately 500 users) and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services. The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM). In addition to the above, the preferred solution needs to provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access. The Cefas Service Desk provides an IT support service to internal and external customers (approximately 500 users) and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services. The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM). In addition to the above, the preferred solution needs to provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access. TO DOWNLOAD THE FULL DETAILS VISIT https://www.delta-esourcing.com/respond/62632F7VB7 Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c2bec347-e500-47eb-ae8f-0096a2586151 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Nov 2017 | | Submission deadline | 19 Sep 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 22 Nov 2017 - 31 Oct 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £25,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CEFAS | | Locality | LOWESTOFT | | Post town | Norwich | | Postcode | NR33 0HT | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH6 Suffolk | | ITL 3 | TLH63 East Suffolk | | Local authority | East Suffolk | | Electoral ward | Kirkley & Pakefield | | Westminster constituency | Lowestoft | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48517000 - IT software package ## Release History - 20 Nov 2017 at 14:00 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c2bec347-e500-47eb-ae8f-0096a2586151 - 31 Aug 2017 at 08:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c2bec347-e500-47eb-ae8f-0096a2586151 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c2bec347-e500-47eb-ae8f-0096a2586151 20th November 2017 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/tenders/UK-GB-Lowestoft:-Cefas-RFQ-for-the-provision-of-service-desk-software/62632F7VB7 Please follow this link to view the notice. ## Notice URLs - https://www.delta-esourcing.com/respond/62632F7VB7 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8969c8a-621b-400a-8d8f-e70fcd13f8b0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d8969c8a-621b-400a-8d8f-e70fcd13f8b0.json.