---
title: "OPX Support and Maintenance"
ocid: "ocds-b5fd17-d8b03c66-a43e-4c89-9706-ab191232a534"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8b03c66-a43e-4c89-9706-ab191232a534"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d8b03c66-a43e-4c89-9706-ab191232a534.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d8b03c66-a43e-4c89-9706-ab191232a534.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2022-03-30"
---

# OPX Support and Maintenance

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-d8b03c66-a43e-4c89-9706-ab191232a534

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8b03c66-a43e-4c89-9706-ab191232a534)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d8b03c66-a43e-4c89-9706-ab191232a534.json)

## Summary

The procurement process involves the Student Loans Company Limited seeking support and maintenance services for their OPX workflow management system, which services 1,800 users across various locations in Scotland. The contract, valued at £800,000, was awarded on 7th March 2022, with the contract period starting on 1st January 2022 and extending until 31st December 2025. This process was classified under IT services, specifically consultancy, software development, and support, and was executed as a non-competitive action. Key locations for service delivery include Glasgow, with postal code G2 7JD, and the tender period concluded on 30th December 2021.

This tender offers substantial opportunities for businesses looking to expand their services in IT consulting and software maintenance, particularly small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs). Companies with expertise in developing and supporting workflow management systems or IT service management could find this to be a viable opportunity to showcase their capabilities and potentially partner or compete for similar contracts in the future.

## Notice

1800 users across Operations, Repayments and CRU across all SLC locations use OPX. The workflow management system is used to provide over 120 workflows queues using skill-based routing to deliver work automatically to the appropriate directorate and individual teams based on expertise required to complete the work. This allows Assessors to process student applications as either complete, requiring more information, or transfer to another team. Information is captured on each student application status and provides a suite of Management Information used to monitor performance of work in progress and adherence to customer SLAs. This tool is also used as a workforce management tool that allows managers to monitor performance of individuals.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6b8daec4-f357-4a2e-b32b-6c7284308383 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Non Competitive Action |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Mar 2022 |
| Submission deadline | 30 Dec 2021 |
| Future notice date | Not specified |
| Award date | 7 Mar 2022 |
| Contract period | 1 Jan 2022 - 31 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £800,000 |
| Lots value | Not specified |
| Awards value | £800,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CORPORATE MODELLING SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Mar 2022 at 15:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6b8daec4-f357-4a2e-b32b-6c7284308383

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6b8daec4-f357-4a2e-b32b-6c7284308383
  30th March 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8b03c66-a43e-4c89-9706-ab191232a534. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d8b03c66-a43e-4c89-9706-ab191232a534.json.