---
title: "Independent Childrens Complaints Investigation"
ocid: "ocds-b5fd17-d8b48121-9c9d-48d0-9d34-ed2f8cfbf8b4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8b48121-9c9d-48d0-9d34-ed2f8cfbf8b4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d8b48121-9c9d-48d0-9d34-ed2f8cfbf8b4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d8b48121-9c9d-48d0-9d34-ed2f8cfbf8b4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COVENTRY CITY COUNCIL"
published: "2021-10-06"
---

# Independent Childrens Complaints Investigation

Buyer: COVENTRY CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d8b48121-9c9d-48d0-9d34-ed2f8cfbf8b4

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## Summary

The Coventry City Council is conducting an awarded procurement process for the tender titled "Independent Children's Complaints Investigation," part of the social work services industry. This procurement, initiated on 1st October 2019 and running until 30th September 2024, focuses on establishing a 'bank' of independent officers to manage children's complaints. The total contract value is set at £165,000. The announcement of the award was published on 6th October 2021, marking the completion of the procurement phase.

This tender presents an excellent opportunity for small and medium enterprises (SMEs) that specialise in independent investigations and social care services. Businesses offering expertise in handling children's complaints, particularly those familiar with local authority processes, will find this procurement particularly relevant. As the council looks to maintain high standards of service, potential suppliers can leverage their skills to contribute positively while growing their business in the social care sector.

## Notice

In line with the 'Getting the Best from Complaints Social Care Complaints and Representations for Children, Young People and Others' guidance Coventry City Council recognises a good procedure ensures that children and young people who make representations should have their concerns swiftly resolved, and, wherever possible, by the people who provide the service locally. The purpose of this procurement is to recruit a 'bank' of Independent Complaints Investigating Officers, Independent Persons, Independent Chairs of Review Panels and Review Panellists who will undertake, in line with statutory guidance for local authority children's services representations and complaints procedures, a Stage 2 investigation or Stage 3 review panel. The procurement documents are available for unrestricted and full direct access, free of charge, at www.cswjets.co.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7d6fac44-4a9d-42c6-8aca-33ad06be4a04 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2021 |
| Submission deadline | 15 Jul 2019 |
| Future notice date | Not specified |
| Award date | 29 Sep 2019 |
| Contract period | 30 Sep 2019 - 30 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £165,000 |
| Lots value | Not specified |
| Awards value | £2,693 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY CITY COUNCIL |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 5 |
| Supplier names | DEBRA JOHNSON; EDWARD COXHEAD; INSPIRE YOU CARE; LAMCK CONSULTING; SUZANNE GIBBON |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85310000 - Social work services

## Release History

- 6 Oct 2021 at 08:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7d6fac44-4a9d-42c6-8aca-33ad06be4a04

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7d6fac44-4a9d-42c6-8aca-33ad06be4a04
  6th October 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8b48121-9c9d-48d0-9d34-ed2f8cfbf8b4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d8b48121-9c9d-48d0-9d34-ed2f8cfbf8b4.json.