---
title: "Provision of Messaging and triage services for NHS North East and North Cumbria"
ocid: "ocds-b5fd17-d8bd011a-2909-4229-93a8-91a432c5acca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8bd011a-2909-4229-93a8-91a432c5acca"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d8bd011a-2909-4229-93a8-91a432c5acca.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d8bd011a-2909-4229-93a8-91a432c5acca.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2025-12-05"
---

# Provision of Messaging and triage services for NHS North East and North Cumbria

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-d8bd011a-2909-4229-93a8-91a432c5acca

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## Summary

The NHS North East and North Cumbria Integrated Care Board (ICB) has completed the award stage for a contract concerning the Provision of Messaging and Triage Services. This procurement effort, facilitated by the NHS England National Commercial and Procurement Hub, was executed through a call-off process from the CCS G-Cloud 14 Framework, specifically targeting cloud software solutions. The contract, awarded to iPlato Healthcare Limited, covers a period from 1st October 2025 to 31st March 2027. The procurement, valued at £301,468.59 (excluding VAT), focuses on IT services aimed at modernising digital pathways in general practice, aligning with the North East region's healthcare needs in the United Kingdom.

This tender presents significant growth opportunities for businesses specialising in IT services, particularly those offering consulting, software development, and Internet support. SMEs will find favourable terms, as the procurement method embraced a selective approach within a framework agreement. Businesses with expertise in developing digital solutions for healthcare can leverage this contract to enhance their portfolio and establish a footprint in the healthcare technology sector. The proactive engagement with modernising general practice creates demand for innovative, sustainable IT solutions catered to improve healthcare delivery across the NHS infrastructure.

## Notice

The contract is awarded for an initial period of 6 months - PS100,489.53 exc. VAT Option to extend for up to a further 12 months - PS200,979.06 exc. VAT The NHS England National Commercial and Procurement Hub supported NHS North East and North Cumbria ICB to place a new contract for the Provision of Messaging and Triage Services. NHS North East and North Cumbria ICB's requirement is for a SMS Messaging and Triage tool. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP). A call-off process from the CCS G-Cloud 14 Framework (RM1557.14) Lot 2: Cloud software was undertaken in accordance with the G-Cloud 14 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to iPlato Healthcare Limited.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ff5c9006-5872-467f-bb4a-3e2977fbb67b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Dec 2025 |
| Submission deadline | 19 Aug 2025 |
| Future notice date | Not specified |
| Award date | 11 Sep 2025 |
| Contract period | 30 Sep 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £301,468 |
| Lots value | Not specified |
| Awards value | £301,468 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | EASTLEIGH |
| Post town | Southampton |
| Postcode | SO50 5PB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Eastleigh |
| Electoral ward | Eastleigh Central |
| Westminster constituency | Eastleigh |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPLATO HEALTHCARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Dec 2025 at 10:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ff5c9006-5872-467f-bb4a-3e2977fbb67b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ff5c9006-5872-467f-bb4a-3e2977fbb67b
  5th December 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.england.nhs.uk/digitaltechnology/digital-primary-care/commercial-procurement-hub/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8bd011a-2909-4229-93a8-91a432c5acca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d8bd011a-2909-4229-93a8-91a432c5acca.json.