---
title: "Family Coaches"
ocid: "ocds-b5fd17-d8d98353-7057-463b-9daf-3d37f59cec1d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8d98353-7057-463b-9daf-3d37f59cec1d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d8d98353-7057-463b-9daf-3d37f59cec1d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d8d98353-7057-463b-9daf-3d37f59cec1d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KENT COUNTY COUNCIL"
published: "2024-09-27"
---

# Family Coaches

Buyer: KENT COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d8d98353-7057-463b-9daf-3d37f59cec1d

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## Summary

Kent County Council has completed the award stage of a public procurement process titled "Family Coaches," falling under the miscellaneous services category (CPV: 98300000). The procurement is designed to recruit and maintain a network of 144 volunteers who will serve as Family Coaches within the Family Hubs model across Kent, particularly in the South East region of the United Kingdom. The recruitment involves promoting volunteer opportunities, running application processes, and ensuring the continuous presence of required volunteers. The open procedure procurement, valued at £97,450, ran from 1st February 2024 to 31st March 2025 and was awarded to MC Personnel Ltd, an SME based in Gillingham, Kent, on 28th January 2024. Key contacts for the project include Sam Wright of Kent County Council.

This tender provides significant business growth opportunities, particularly for SMEs specialising in volunteer recruitment and community services. The project offers a stable contract with a reputable public authority and a clear, well-defined role within the Family Hubs initiative. Businesses with expertise in volunteer management, community outreach, and family services would find this contract highly suitable. The involvement in this project can enhance the service provider’s portfolio, showcasing their ability to manage a substantial network of volunteers while meeting stringent public sector requirements.

## Notice

The overall scope of this service will be to recruit a network of volunteers to act as Family Coaches, integrated with the Family Hubs model in Kent. Family Coaches will be KCC volunteers, who will be supervised by a KCC Family Hub employee and will be part of a district-based Family Hub team. The provider will work with KCC to recruit a minimum of 144 volunteers (12 per district) and ensure this level of capacity is maintained throughout the contract duration. It is expected that if a volunteer stops volunteering then new volunteers will be recruited to retain a minimum of 144 volunteers. Volunteers must have parenting experience, demonstrate appropriate key skills and competencies (see Section 2.2) and be representative of their local communities. The overall requirement for this service is to: * To undertake volunteer recruitment on behalf of KCC and work in partnership with local Family Hubs district teams to ensure a minimum of 144 volunteer Family Coaches (12 per district) are in place at all times. Family Coaches will operate as KCC volunteers within the wider Family Hubs workforce. Specific requirements include: a) Promotion and Recruitment * To pro-actively promote the opportunity to volunteer as a Family Coach through an appropriate variety of channels across Kent, actively seeking volunteers who will (collectively) be representative of their local communities. This will include exploring new and innovative outreach methods to reach new prospective volunteers, explain the expectations and support available, and address any questions or concerns that they may have about volunteering. * To run the application process for volunteers, including an appropriate shortlisting and interview process, to ensure that prospective volunteers have the required values, competencies and personal attributes to fulfil the role (recognising that training and supervision will support volunteers in gaining the required level of knowledge and skills). * To develop an appropriate role description and volunteer agreement for the Family Coaches, outlining expectations and the support package available, for approval with KCC by March 2024, prior to distribution. This will need to conform with KCC expectations for volunteer roles and have KCC branding. * To co-develop a handbook for Family Coaches as a physical and digital resource to support delivery, containing key information about the role (with content to be approved by KCC).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/999bdefc-7f91-49ee-8195-07c84d5d1031 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2024 |
| Submission deadline | 12 Jan 2024 |
| Future notice date | Not specified |
| Award date | 28 Jan 2024 |
| Contract period | 1 Feb 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £97,450 |
| Lots value | Not specified |
| Awards value | £97,450 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KENT COUNTY COUNCIL |
| Locality | MAIDSTONE |
| Post town | Rochester |
| Postcode | ME14 1XQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Maidstone |
| Electoral ward | Penenden Heath |
| Westminster constituency | Maidstone and Malling |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MC PERSONNEL |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98300000 - Miscellaneous services

## Release History

- 27 Sep 2024 at 11:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/999bdefc-7f91-49ee-8195-07c84d5d1031

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/999bdefc-7f91-49ee-8195-07c84d5d1031
  27th September 2024 - Awarded contract notice on Contracts Finder

## Provenance

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