---
title: "Contract for Customer Relationship Management"
ocid: "ocds-b5fd17-d8e56ca6-8f27-4b0a-976b-02289c49700e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8e56ca6-8f27-4b0a-976b-02289c49700e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d8e56ca6-8f27-4b0a-976b-02289c49700e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d8e56ca6-8f27-4b0a-976b-02289c49700e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CABINET OFFICE"
published: "2019-09-25"
---

# Contract for Customer Relationship Management

Buyer: CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-d8e56ca6-8f27-4b0a-976b-02289c49700e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8e56ca6-8f27-4b0a-976b-02289c49700e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d8e56ca6-8f27-4b0a-976b-02289c49700e.json)

## Summary

The procurement process involved the Cabinet Office, which is located at 70 Whitehall, London, and pertains to the contract titled "Contract for Customer Relationship Management". This contract falls under the software package and information systems category. The procurement was conducted via a selective method through a call-off from a framework agreement. The contract period spanned from 13 January 2017 to 12 January 2019, with a contract value of £348,778. The procurement process was marked complete on 25 September 2019.

This tender presents significant opportunities for businesses specialising in customer relationship management software and services. Companies with expertise in developing and implementing CRM solutions could find this an excellent avenue for growth, particularly those capable of delivering tailored communication systems and performance reporting tools. This contract also encourages large enterprises with a strong track record in similar services to consider entering future bids for government contracts.

## Notice

This contract is to engage a specialist CRM provider to develop and implement a solution to enable improvements to the way CSHR manage customer (candidate and vacancy holder) communications and performance reporting.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/315a93cf-e22f-4b6f-8404-826ade9e7d6d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Sep 2019 |
| Submission deadline | 20 Dec 2016 |
| Future notice date | Not specified |
| Award date | 1 Jan 2017 |
| Contract period | 13 Jan 2017 - 12 Jan 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £348,778 |
| Lots value | Not specified |
| Awards value | £348,778 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CABINET OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SQUIZ |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Sep 2019 at 15:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/315a93cf-e22f-4b6f-8404-826ade9e7d6d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/315a93cf-e22f-4b6f-8404-826ade9e7d6d
  25th September 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9bfa34ef-aa51-4b48-b5ab-c551a2d6c081
  Redacted G-CLOUD 8 CALL-OFF CONTRACT

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d8e56ca6-8f27-4b0a-976b-02289c49700e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d8e56ca6-8f27-4b0a-976b-02289c49700e.json.