--- title: "Provision of a Supplier for Customer Value Proposition Development" ocid: "ocds-b5fd17-d908e036-5199-4ae6-85c9-9e2545e5152f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d908e036-5199-4ae6-85c9-9e2545e5152f" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d908e036-5199-4ae6-85c9-9e2545e5152f.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d908e036-5199-4ae6-85c9-9e2545e5152f.json" source: "Contracts Finder" current_stage: "Award" buyer: "CROWN COMMERCIAL SERVICE" published: "2026-03-19" --- # Provision of a Supplier for Customer Value Proposition Development Buyer: CROWN COMMERCIAL SERVICE Current stage: Award OCID: ocds-b5fd17-d908e036-5199-4ae6-85c9-9e2545e5152f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d908e036-5199-4ae6-85c9-9e2545e5152f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d908e036-5199-4ae6-85c9-9e2545e5152f.json) ## Summary The Crown Commercial Service (CCS) has concluded the procurement process for the "Provision of a Supplier for Customer Value Proposition Development" project, classified under the 'Electronic message and information services' category (CPV Code: 64216000). The buying organisation, CCS, based in Liverpool, sought a supplier to develop a strategic customer value proposition. The procurement process was a selective method, utilising a call-off from a framework agreement, with Deloitte LLP awarded the contract, valued at £400,000. The contract runs from 12th June 2024 to 11th June 2026, covering several regions across the United Kingdom, including Scotland, Wales, and Northern Ireland, as well as the Isle of Man and the Channel Islands. This contract opens significant opportunities for businesses specialising in electronic messaging and information services, positioning them to leverage a substantial service contract. SMEs are particularly suited to this procurement process, as CCS's framework favours small and medium enterprises, supporting business growth by aligning with the wider CCS strategy. Businesses adept in developing strategic customer value propositions with the capacity to deliver nationwide services can significantly benefit from this project, potentially expanding their footprint and enhancing their national presence through comprehensive geographical coverage facilitated by the CCS's selective procurement approach. ## Notice In order to ensure that our customer value keeps pace with these transformations it is important that our customer value strategy aligns with the wider CCS strategy. We are looking to appoint a supplier to develop the longer-term strategic customer value development to run alongside ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9eddc56e-0c89-4223-86a7-f03c00bbf42e | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | SME | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Mar 2026 | | Submission deadline | 13 Mar 2024 | | Future notice date | Not specified | | Award date | 9 Jun 2024 | | Contract period | 11 Jun 2024 - 11 Jun 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £400,000 | | Lots value | Not specified | | Awards value | £400,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CROWN COMMERCIAL SERVICE | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L3 9PP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | City Centre North | | Westminster constituency | Liverpool Riverside | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | DELOITTE | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64216000 - Electronic message and information services ## Release History - 19 Mar 2026 at 17:15 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9eddc56e-0c89-4223-86a7-f03c00bbf42e - 19 Mar 2026 at 17:06 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9eddc56e-0c89-4223-86a7-f03c00bbf42e - 24 Jan 2025 at 11:27 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9eddc56e-0c89-4223-86a7-f03c00bbf42e - 8 Jul 2024 at 07:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9eddc56e-0c89-4223-86a7-f03c00bbf42e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9eddc56e-0c89-4223-86a7-f03c00bbf42e 19th March 2026 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/1cd265c0-d49b-4aa1-990b-25d077a50c3c - https://www.contractsfinder.service.gov.uk/Notice/Attachment/acef2d62-2553-458a-bb9f-04ca6fb91db3 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/d40adea9-df73-4229-be97-e748e309ba0c - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0a1d44c2-3104-4f34-9c74-51812afee35f ## Notice URLs - https://www.gov.uk/government/organisations/crown-commercial-service ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d908e036-5199-4ae6-85c9-9e2545e5152f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d908e036-5199-4ae6-85c9-9e2545e5152f.json.