---
title: "Understanding customer perceptions, attitudes and experiences in relation to compliance and enforcement and safety on the Strategic Road Network"
ocid: "ocds-b5fd17-d93161d7-6256-401b-816f-086bf43543ab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d93161d7-6256-401b-816f-086bf43543ab"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d93161d7-6256-401b-816f-086bf43543ab.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d93161d7-6256-401b-816f-086bf43543ab.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2019-07-22"
---

# Understanding customer perceptions, attitudes and experiences in relation to compliance and enforcement and safety on the Strategic Road Network

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-d93161d7-6256-401b-816f-086bf43543ab

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d93161d7-6256-401b-816f-086bf43543ab)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d93161d7-6256-401b-816f-086bf43543ab.json)

## Summary

Highways England has successfully awarded a contract for the project titled "Understanding customer perceptions, attitudes and experiences in relation to compliance and enforcement and safety on the Strategic Road Network." This tender, categorized under Research and development services and related consultancy services, was initiated through a selective procurement method as a call-off from a framework agreement. The contract, valued at £173,476, runs from 23rd July 2019 to 30th June 2020, with a tender period that closed on 4th July 2019. The project is based in the South East region of the United Kingdom.

This opportunity is particularly suitable for large consulting firms with expertise in social research and behaviour change, as well as those specialising in compliance and safety studies within transport sectors. Businesses that can demonstrate a strong analytical capability in understanding customer attitudes and experiences related to road safety and enforcement will find it advantageous. Engaging with this contract could enhance their portfolios and potentially lead to further opportunities within the public sector.

## Notice

Highways England's Social Research and Behaviour Change Team are seeking to set up a contract for the provision of expert research services to support the business in better understanding customer perceptions, attitudes, and experiences in relation to i) compliance and enforcement of driving offences on the network ii) safety and risk on the network.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d102e83d-45bd-4f50-bddf-785fc3951d20 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jul 2019 |
| Submission deadline | 4 Jul 2019 |
| Future notice date | Not specified |
| Award date | 22 Jul 2019 |
| Contract period | 22 Jul 2019 - 30 Jun 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £173,476 |
| Lots value | Not specified |
| Awards value | £173,476 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRIMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRL |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 22 Jul 2019 at 11:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d102e83d-45bd-4f50-bddf-785fc3951d20

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d102e83d-45bd-4f50-bddf-785fc3951d20
  22nd July 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fe8081d7-1801-44a1-9553-1208200178b2
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d93161d7-6256-401b-816f-086bf43543ab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d93161d7-6256-401b-816f-086bf43543ab.json.