---
title: "UoB Call Centre Services"
ocid: "ocds-b5fd17-d9410995-c5ad-41e8-84a8-a1e59d9c1bd8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d9410995-c5ad-41e8-84a8-a1e59d9c1bd8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d9410995-c5ad-41e8-84a8-a1e59d9c1bd8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d9410995-c5ad-41e8-84a8-a1e59d9c1bd8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF BEDFORDSHIRE"
published: "2023-07-20"
---

# UoB Call Centre Services

Buyer: UNIVERSITY OF BEDFORDSHIRE  
Current stage: Award  
OCID: ocds-b5fd17-d9410995-c5ad-41e8-84a8-a1e59d9c1bd8

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## Summary

The University of Bedfordshire has awarded a contract for call centre services to Orbis Protect Limited. The tender titled "UoB Call Centre Services" aimed at appointing an experienced call centre to support the University over a three-year period. The contract is valued at £118,932.2 GBP and is set to run from August 17, 2023, to August 16, 2026. The University of Bedfordshire initiated the tender process, and the main procurement category is services.

This tender for call centre services by the University of Bedfordshire presents an opportunity for businesses in the call centre industry to compete. Small and medium-sized enterprises (SMEs) and organisations catering to voluntary, community, and social enterprises (VCSE) are well-suited to engage in this procurement process. With the contract awarded to Orbis Protect Limited, this presents a model for other call centre service providers to pursue similar opportunities for business growth in the public sector.

## Notice

This tender is seeks to appoint an experienced call centre to support the University with the following projects over a three year period (2 + 1)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8514b127-9fe0-4581-9a08-80d518727e90 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jul 2023 |
| Submission deadline | 21 May 2023 |
| Future notice date | Not specified |
| Award date | 10 Jul 2023 |
| Contract period | 16 Aug 2023 - 16 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | Not specified |
| Awards value | £118,932 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF BEDFORDSHIRE |
| Locality | LUTON |
| Post town | Luton |
| Postcode | LU1 3JU |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH21 Luton |
| Local authority | Luton |
| Electoral ward | Central |
| Westminster constituency | Luton South and South Bedfordshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 20 Jul 2023 at 13:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8514b127-9fe0-4581-9a08-80d518727e90
- 31 May 2023 at 16:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8542cac9-6ef4-44d1-93a5-5d9c0660db8a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8514b127-9fe0-4581-9a08-80d518727e90
  20th July 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/8542cac9-6ef4-44d1-93a5-5d9c0660db8a
  31st May 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/universityofbedfordshire/aspx/ProjectManage/634

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d9410995-c5ad-41e8-84a8-a1e59d9c1bd8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d9410995-c5ad-41e8-84a8-a1e59d9c1bd8.json.