--- title: "Enterprise Service Management Solution - Market Engagement" ocid: "ocds-b5fd17-d9521956-7b11-4076-bbc5-2b4161862441" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d9521956-7b11-4076-bbc5-2b4161862441" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d9521956-7b11-4076-bbc5-2b4161862441.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d9521956-7b11-4076-bbc5-2b4161862441.json" source: "Contracts Finder" current_stage: "Planning" buyer: "ESSEX COUNTY COUNCIL" published: "2023-11-22" --- # Enterprise Service Management Solution - Market Engagement Buyer: ESSEX COUNTY COUNCIL Current stage: Planning OCID: ocds-b5fd17-d9521956-7b11-4076-bbc5-2b4161862441 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d9521956-7b11-4076-bbc5-2b4161862441) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d9521956-7b11-4076-bbc5-2b4161862441.json) ## Summary The Essex County Council is planning a tender for an Enterprise Service Management Solution. The council aims to modernize its IT services and enhance service delivery by engaging a single supplier for the provision of an ESM Solution. The solution must be cost-effective, ITIL-aligned, and capable of supporting a mobile workforce. The engagement end date for this opportunity is 6th December 2023. This tender presents an opportunity for IT service providers specializing in consulting, software development, and support to compete for a contract with Essex County Council. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate. Businesses with expertise in IT service management frameworks, Rest API integration, and service delivery optimization would be well-suited to bid for this contract. ## Notice Essex County Council are looking to replace or update its current ITSM Solution with a view to enhancing and capitalising on latest technology and industry best practice capabilities. This requirement is in line with ECC's on-going IT Strategy to modernise IT Service Delivery and to support our ongoing service improvement agenda. ECC seek to engage a single Supplier to provide an ESM Solution, inclusive of implementation consultancy services and a post implementation maintenance and support agreement. The Solution must be cost-effective in licensing, implementation and support, taking into consideration our organisational size and usage requirements as detailed below. ECC delivers Support Services to circa 9,000 internal service users. ECC forecasts over 90,000 support transactions this year. The estate includes IaaS, PaaS, SaaS and end user devices, including BYOD, servicing a hybrid, mobile workforce. Approximately 1000 members of staff, across IT, HR, Business Support, Finance and Information Governance use the ESM solution to deliver Support Services, with concurrent usage at around 200. The Solution must include 'out of the box' Rest API integration capability and be PinkVERIFY-certified for ITIL alignment, for practices including but not limited to: Service Desk, Incident Management, Problem Management, Service Request Management, Change Enablement, Service Configuration Management, Release Management, Service Level Management, Portfolio Management, Service Catalogue Management, Supplier Management, Knowledge Management, Service Financial Management. The outcome of this Early Market Engagement Notice is to obtain expressions of interest and invite interested Suppliers to participate in follow up calls to discuss their Solutions. The discussions will include a set of fixed questions in order to ensure a fair and transparent approach. ECC reserve the right to decide which Suppliers are requested to take part in the follow up calls. We are requesting that interested Suppliers complete a questionnaire via the following link: https://forms.office.com/e/mzpFXQ4etN . ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bbf0cc80-85fe-4c42-a00f-ad8c4548f304 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Nov 2023 | | Submission deadline | Not specified | | Future notice date | 6 Dec 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ESSEX COUNTY COUNCIL | | Locality | CHELMSFORD | | Post town | Chelmsford | | Postcode | CM1 1LX | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH3 Essex | | ITL 3 | TLH36 Heart of Essex | | Local authority | Chelmsford | | Electoral ward | Chelmer Village and Beaulieu Park | | Westminster constituency | Chelmsford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 22 Nov 2023 at 14:28 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/bbf0cc80-85fe-4c42-a00f-ad8c4548f304 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/bbf0cc80-85fe-4c42-a00f-ad8c4548f304 22nd November 2023 - Early engagement notice on Contracts Finder ## Notice URLs - https://forms.office.com/e/mzpFXQ4etN ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d9521956-7b11-4076-bbc5-2b4161862441. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d9521956-7b11-4076-bbc5-2b4161862441.json.