---
title: "IT Service Management"
ocid: "ocds-b5fd17-d97331f8-1884-41e0-a254-2817011ba720"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d97331f8-1884-41e0-a254-2817011ba720"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d97331f8-1884-41e0-a254-2817011ba720.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d97331f8-1884-41e0-a254-2817011ba720.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PENSION PROTECTION FUND"
published: "2026-07-23"
---

# IT Service Management

Buyer: PENSION PROTECTION FUND  
Current stage: Award  
OCID: ocds-b5fd17-d97331f8-1884-41e0-a254-2817011ba720

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d97331f8-1884-41e0-a254-2817011ba720)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d97331f8-1884-41e0-a254-2817011ba720.json)

## Summary

The Pension Protection Fund has concluded the awarding stage for an IT Service Management contract under the title "RM6098 CCS Tech Products and Associated Services 2, Lot 3 Software." This selective procurement, utilising a call-off from a framework agreement, has been awarded to ACADEMIA LIMITED. The contract, valued at £575,000, is set to run from 23rd July 2026 to 31st October 2029, with the possibility of a further 24-month extension. The procurement falls under the services category, specifically "Database and operating software package," and is based in London, United Kingdom. The contracting process is complete, affirming the active status of the award as of 3rd June 2026.

This procurement creates significant opportunities for businesses specialising in IT service management. Small and medium-sized enterprises (SMEs) can particularly benefit from engaging in similar contracts given the suitability criteria for such entities; however, in this instance, a large-scale enterprise, ACADEMIA LIMITED, secured the award. Companies with robust offerings in ITSM platforms and optional managed services will find this type of public procurement process highly beneficial for business growth. Engaging with framework agreements can increase market reach and enhance credibility in public sector dealings.

## Notice

RM6098 CCS Tech Products and Associated Services 2, Lot 3 Software. This agreement is for 3 years with an optional 24 month extension taking the contract to 31/10/2031. It is for the provision of an ITSM Platform with optional Managed Service Support options if required during the contract. The stated value is for the potential full 5 year term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5c79b445-5365-4175-a475-5d10573ddd6c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jul 2026 |
| Submission deadline | 1 May 2026 |
| Future notice date | Not specified |
| Award date | 2 Jun 2026 |
| Contract period | 22 Jul 2026 - 31 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £575,000 |
| Lots value | Not specified |
| Awards value | £575,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PENSION PROTECTION FUND |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 2NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACADEMIA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48600000 - Database and operating software package

## Release History

- 23 Jul 2026 at 10:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5c79b445-5365-4175-a475-5d10573ddd6c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5c79b445-5365-4175-a475-5d10573ddd6c
  23rd July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d97331f8-1884-41e0-a254-2817011ba720. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d97331f8-1884-41e0-a254-2817011ba720.json.