---
title: "GB-Houghton Regis: Customer Services Centre Consultancy Support"
ocid: "ocds-b5fd17-d97e8e9b-c594-4c35-a5d0-2f1fb5b42879"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d97e8e9b-c594-4c35-a5d0-2f1fb5b42879"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d97e8e9b-c594-4c35-a5d0-2f1fb5b42879.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d97e8e9b-c594-4c35-a5d0-2f1fb5b42879.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ALDWYCK HOUSING GROUP"
published: "2017-08-09"
---

# GB-Houghton Regis: Customer Services Centre Consultancy Support

Buyer: ALDWYCK HOUSING GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-d97e8e9b-c594-4c35-a5d0-2f1fb5b42879

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## Summary

Aldwyck Housing Group is seeking consultancy support for the establishment of a single Customer Services Centre (CSC) in Houghton Regis, Dunstable, part of the East of England region. The procurement is currently in the Tender stage, with submission deadlines set for 31st August 2017. This project encompasses a comprehensive review followed by a detailed report and implementation plan, with a total contract value estimated between £25,000 and £50,000. The open procedure procurement method is being utilised, allowing a broader range of bidders.

This tender presents an excellent opportunity for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) with expertise in business and management consultancy services. Companies that can conduct thorough reviews and provide actionable recommendations for the establishment of customer service frameworks would be well-positioned to compete. Engaging in this procurement could significantly enhance their visibility and potential for growth within the public sector.

## Notice

Consultancy support to assist Aldwyck Housing Group establish a single Customer Services Centre (CSC). The project will have two stages. The first stage will involve undertaking a comprehensive review of our current contact centres and, within six weeks, produce a detailed report with recommendations for the future structure for the single CSC. The second phase of the project will outline the actions required, and timescales, to implement the agreed structure. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7ae5f2f6-5362-4dae-8d0f-612744a12f78 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2017 |
| Submission deadline | 31 Aug 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 14 Sep 2017 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ALDWYCK HOUSING GROUP |
| Locality | DUNSTABLE |
| Post town | Luton |
| Postcode | LU5 5UZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH25 Central Bedfordshire |
| Local authority | Central Bedfordshire |
| Electoral ward | Houghton Regis West |
| Westminster constituency | Dunstable and Leighton Buzzard |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79410000 - Business and management consultancy services

## Release History

- 9 Aug 2017 at 12:27 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7ae5f2f6-5362-4dae-8d0f-612744a12f78

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7ae5f2f6-5362-4dae-8d0f-612744a12f78
  9th August 2017 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Houghton-Regis:-Customer-Services-Centre-Consultancy-Support/853GQM8QBS
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d97e8e9b-c594-4c35-a5d0-2f1fb5b42879. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d97e8e9b-c594-4c35-a5d0-2f1fb5b42879.json.