--- title: "Income Recovery Officer - (21/9/21 SJA)" ocid: "ocds-b5fd17-d9813b5f-7db9-4fdc-ab0f-f6f419a263ec" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d9813b5f-7db9-4fdc-ab0f-f6f419a263ec" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d9813b5f-7db9-4fdc-ab0f-f6f419a263ec.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d9813b5f-7db9-4fdc-ab0f-f6f419a263ec.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2021-09-21" --- # Income Recovery Officer - (21/9/21 SJA) Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-d9813b5f-7db9-4fdc-ab0f-f6f419a263ec [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d9813b5f-7db9-4fdc-ab0f-f6f419a263ec) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d9813b5f-7db9-4fdc-ab0f-f6f419a263ec.json) ## Summary The Sandwell Metropolitan Borough Council is currently inviting tenders for the position of Income Recovery Officer, a role that supports the Income Management Service with a focus on debt recovery. The tender, titled "Income Recovery Officer - (21/9/21 SJA)", is classified under the provision of temporary personnel services and is located in Sandwell, West Midlands, with an option for remote work. The procurement method is an open procedure with a deadline for submissions set for Tuesday, 28 September 2021 at 5:30 pm. The contract period is expected to begin on 5 October 2021 and conclude on 5 January 2022, with a total contract value estimated at £8,880. This tender presents a lucrative opportunity for staffing agencies and organisations specialising in temporary recruitment, particularly those with expertise in the fields of customer service and debt management. Businesses with a proven track record in providing highly skilled personnel dedicated to managing sensitive financial cases and a strong customer service ethos would be well-suited to compete for this contract. The position requires exceptional negotiation skills and a proactive approach to case management, making it ideal for firms that can deliver effective and responsive staffing solutions in challenging environments. ## Notice Income Recovery Officer Rate of Pay: ?12.95 per hour (PAYE) Hours: 37 Hours per week Location: Working from Home/Sandwell Council House, Oldbury Start Date: ASAP Contract type: Agency (12 weeks) Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We have a vacancy for the position of Income Recovery Officer working 37 hours per week. This position will contribute to the provision of a high quality, customer focused Income Management Service. To ensure prompt and effective early action is taken to control and recover outstanding rent arrears and other associated debts up to Eviction stage. You must have: o Excellent customer service skills o Excellent negotiation and persuasive skills o Ability to take a proactive casework approach to overseeing a specified patch area o A performance driven work ethos o A desire to help customers to sustain their tenancies o Ability to work in a highly busy and challenging environment o Ability to work in a busy and challenging environment o Highly organised and understand the importance of attention to detail o Proven experience of delivering excellent services to customers both face to face and by telephone. o Literacy and Numeracy Level 2 qualification or equivalent as a minimum. This role is inside of IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Tuesday 28 September 2021 at 5.30pm Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0defa20e-44ab-4b61-896e-3df3200ea8f0 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Sep 2021 | | Submission deadline | 28 Sep 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 5 Oct 2021 - 5 Jan 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £8,880 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 21 Sep 2021 at 15:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0defa20e-44ab-4b61-896e-3df3200ea8f0 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0defa20e-44ab-4b61-896e-3df3200ea8f0 21st September 2021 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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