--- title: "Ordnance Survey Top Customer Survey" ocid: "ocds-b5fd17-d9816950-c414-4256-89ba-92f108b83c86" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d9816950-c414-4256-89ba-92f108b83c86" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d9816950-c414-4256-89ba-92f108b83c86.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d9816950-c414-4256-89ba-92f108b83c86.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ORDNANCE SURVEY LIMITED" published: "2017-11-09" --- # Ordnance Survey Top Customer Survey Buyer: ORDNANCE SURVEY LIMITED Current stage: Tender OCID: ocds-b5fd17-d9816950-c414-4256-89ba-92f108b83c86 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d9816950-c414-4256-89ba-92f108b83c86) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d9816950-c414-4256-89ba-92f108b83c86.json) ## Summary The Ordnance Survey Limited has initiated a procurement process for the "Ordnance Survey Top Customer Survey" in the research and development services industry. The procurement stage is currently at the Tender phase, with the tender period set to close on 14 November 2017. This project has a total value of £100,000, and the contract is scheduled to commence on 1 December 2017, lasting until 1 December 2019. The services are expected to be delivered to various locations, including the United Kingdom and other territories, under an open procurement method that allows for broad participation. This tender presents a valuable opportunity for businesses focusing on research and consultancy services. Companies with experience in conducting qualitative research, particularly in customer sentiment analysis, would be well-suited to compete. The procurement aims to gather insights from stakeholders to inform the future direction of Ordnance Survey, making it particularly relevant for businesses with capabilities in data analysis and customer engagement within the B2B sector. ## Notice Ordnance Survey (OS) has started on a period of change and transformation in 2017. This transformation includes a shift in position from data capture/delivery to providing content/solutions and professional services; restructuring to reflect business priorities; and extending our reach internationally as well as maintaining a GB focus. One of our strategic ambitions during this change is to maintain a customer-centric approach when carrying out our strategy. In 2015 and 2016 Ordnance Survey (OS) commissioned an agency to conduct qualitative research with important B2B (businesses and partners) customers. B2G customers were included in 2015 but not 2016, as most had recently been contacted for another purpose. The aim of the research was to understand customer sentiment and perceptions. The results from this research fed into our internal KPI's and allowed OS to monitor customer reactions to service delivery and strategic plans. The research conducted to date provides a useful snapshot about how OS are perceived, and has also highlighted that opinions can vary within an organisation, from person to person. This year OS would like to build on the research previously conducted, expanding the study to interview a few key personal within each organisation to compare (and contrast) feedback from different key stakeholders and providing a more rounded view about how OS are perceived within an organisation. There is also a need to measure brand perceptions in more detail, including how OS compares to other mapping providers, and how OS is perceived amongst large organisations not currently buying licensing data directly from OS ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c07969d8-ea51-4772-a183-fcd15d5d5599 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Nov 2017 | | Submission deadline | 14 Nov 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Dec 2017 - 1 Dec 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ORDNANCE SURVEY LIMITED | | Locality | SOUTHAMPTON | | Post town | Southampton | | Postcode | SO16 0AS | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ36 Central Hampshire | | Local authority | Test Valley | | Electoral ward | Chilworth, Nursling & Rownhams | | Westminster constituency | Romsey and Southampton North | | Delivery location | Not specified | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services ### Codes - 73000000 - Research and development services and related consultancy services ## Release History - 9 Nov 2017 at 11:14 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c07969d8-ea51-4772-a183-fcd15d5d5599 - 8 Nov 2017 at 11:21 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c07969d8-ea51-4772-a183-fcd15d5d5599 - 27 Oct 2017 at 11:23 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c07969d8-ea51-4772-a183-fcd15d5d5599 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c07969d8-ea51-4772-a183-fcd15d5d5599 9th November 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/122bb413-ec44-4e3d-826d-de4ad6873157 OS Top Customer ITT BS0621.2017 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/4a0701c7-35e0-4ac9-99a6-f575be70e396 ITT Response Document BS0621.2017 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3d222c07-97bb-4f43-bd18-e95e5207a270 Security Non Functional Requirements - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e46227c1-771d-4739-92ca-11edec169d51 Stand Template - Good & Services Contract - https://www.contractsfinder.service.gov.uk/Notice/Attachment/43c061f3-b73f-4516-9722-c2c96a5e7f57 Evaluation Matrix BS0621.2017 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/6ff4fa5f-bccc-45da-848d-00c2fa06f5ba Clarification Questions and Responses BS0621.2017 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/06aac2a0-0a22-4145-8de5-76feaef339d1 Clarification Questions and Responses BS0621.2017 Updated 91117 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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