---
title: "Non-household Customer Insight Survey"
ocid: "ocds-b5fd17-d992c6c4-6139-45d5-a93a-becde4a593e9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d992c6c4-6139-45d5-a93a-becde4a593e9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d992c6c4-6139-45d5-a93a-becde4a593e9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d992c6c4-6139-45d5-a93a-becde4a593e9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WATER SERVICES REGULATION AUTHORITY (OFWAT)"
published: "2021-11-18"
---

# Non-household Customer Insight Survey

Buyer: WATER SERVICES REGULATION AUTHORITY (OFWAT)  
Current stage: Award  
OCID: ocds-b5fd17-d992c6c4-6139-45d5-a93a-becde4a593e9

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## Summary

The Water Services Regulation Authority (Ofwat) has completed the procurement process for the "Non-household Customer Insight Survey," which falls under the general management consultancy services category. The contract, valued at £50,725, was awarded under the CCS framework. The survey aimed to understand customer experiences and market performance, with the contract period spanning from 12 April 2021 to 31 July 2021. This survey was delivered to locations in Birmingham and London, with the tender period concluding on 19 March 2021.

This tender presents a valuable opportunity for businesses, particularly those operating within the consultancy and market research sectors. Companies that specialise in customer insight and survey analysis would be well-positioned to engage in similar future contracts. The focus on understanding customer needs within the water services sector indicates potential avenues for SMEs to expand their market reach and capabilities in service delivery and research methodologies.

## Notice

BC 512 - As part of Ofwat's market monitoring duty it is important we understand how the market is performing for customers. The research we intend to commission will provide us with an insight into the views and experiences of customers in the market. Additional information: For further information, please contact procurement@ofwat.gov.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/50d9bae2-53a1-43f8-9478-ce5876ec7f13 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - CCS framework |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2021 |
| Submission deadline | 19 Mar 2021 |
| Future notice date | Not specified |
| Award date | 10 Apr 2021 |
| Contract period | 11 Apr 2021 - 31 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,725 |
| Lots value | Not specified |
| Awards value | £50,725 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATER SERVICES REGULATION AUTHORITY (OFWAT) |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPINION RESEARCH SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411000 - General management consultancy services

## Release History

- 18 Nov 2021 at 15:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/50d9bae2-53a1-43f8-9478-ce5876ec7f13

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/50d9bae2-53a1-43f8-9478-ce5876ec7f13
  18th November 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d992c6c4-6139-45d5-a93a-becde4a593e9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d992c6c4-6139-45d5-a93a-becde4a593e9.json.