---
title: "Out of Hours Telecare"
ocid: "ocds-b5fd17-d9c24f28-df7c-412a-971c-a975c6d0ac5f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d9c24f28-df7c-412a-971c-a975c6d0ac5f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d9c24f28-df7c-412a-971c-a975c6d0ac5f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d9c24f28-df7c-412a-971c-a975c6d0ac5f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "REGENDA LIMITED"
published: "2018-11-22"
---

# Out of Hours Telecare

Buyer: REGENDA LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-d9c24f28-df7c-412a-971c-a975c6d0ac5f

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## Summary

Regenda Limited is currently engaged in a procurement process for the "Out of Hours Telecare" service, aimed at providing an alarm receiving service to approximately 960 service users in the North West of the United Kingdom. The procurement process, classified under postal and telecommunications services, is in the Award stage, with a tender period that has completed as of 26 October 2018. The contract, set to commence on 1 April 2019 and conclude on 31 March 2023, was awarded on 22 November 2018, with a total value of £75,879.

This opportunity to supply the Out of Hours Alarm Receiving Service presents significant growth potential for SMEs and voluntary, community, and social enterprise (VCSE) organisations with expertise in telecare and emergency response systems. Businesses that can demonstrate capacity in managing service users' needs effectively and have experience with health and social care partnerships will be particularly well-suited to compete in this sector, especially given the increasing demand for such essential services in the community.

## Notice

Regenda Homes is seeking to appoint a Service Provider to provide, monitor, manage and operate an Out of Hours Alarm Receiving Service (Service) and which performance will be managed and monitored by the Regenda Homes Independent Living Team. The Service will be available to Service Users living within Regenda Homes properties. There are approximately 960 Service Users across the Regenda Group who are in receipt of an Out of Hours Alarm Receiving Service with approximately 1700 calls (incoming and outgoing) made each month via the current service. These calls include log in/log off calls from the Scheme Managers. The demand for Out of Hours Alarm Receiving Service is expected to continue to grow year on year. These services are recognised by central and local government and health and social care partnerships as being vital in achieving key national objectives including earlier hospital discharge, reduction in hospital admissions and an increase in the number of people remaining in their own homes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1367bff2-7753-4edc-919e-2e39306a808f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Nov 2018 |
| Submission deadline | 26 Oct 2018 |
| Future notice date | Not specified |
| Award date | 22 Nov 2018 |
| Contract period | 31 Mar 2019 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,000 |
| Lots value | Not specified |
| Awards value | £75,879 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | REGENDA LIMITED |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 8QF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Brownlow Hill |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROGRESS HOUSING GROUP |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services

## Release History

- 22 Nov 2018 at 14:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1367bff2-7753-4edc-919e-2e39306a808f
- 4 Oct 2018 at 14:53 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/53720fa8-6fad-4015-935d-d3cd9ad74381

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1367bff2-7753-4edc-919e-2e39306a808f
  22nd November 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/53720fa8-6fad-4015-935d-d3cd9ad74381
  4th October 2018 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dd7a8367-236c-43b2-80dd-4c471e2d727a
  Service Specification
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6d280b2c-b165-438e-8318-b1e1c44fd144
  Written Tender Questionnaire
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b65c5d30-3928-4d91-8fea-c5c3a94a4d44
  Standard Supplier Questionnaire

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d9c24f28-df7c-412a-971c-a975c6d0ac5f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d9c24f28-df7c-412a-971c-a975c6d0ac5f.json.