---
title: "FreshService ITSM Service Desk"
ocid: "ocds-b5fd17-d9c89c4a-ffe7-40bd-9f4b-4d378f5b62bb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d9c89c4a-ffe7-40bd-9f4b-4d378f5b62bb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d9c89c4a-ffe7-40bd-9f4b-4d378f5b62bb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d9c89c4a-ffe7-40bd-9f4b-4d378f5b62bb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LINCOLNSHIRE COUNTY COUNCIL"
published: "2021-02-19"
---

# FreshService ITSM Service Desk

Buyer: LINCOLNSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d9c89c4a-ffe7-40bd-9f4b-4d378f5b62bb

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d9c89c4a-ffe7-40bd-9f4b-4d378f5b62bb.json)

## Summary

The Lincolnshire County Council has completed a tender process for the "FreshService ITSM Service Desk," which falls under the IT services industry category. This procurement, valued at £66,000, was initiated to enhance the service desk capacity for Agresso and Mosaic systems. The contract was awarded to Freshworks Inc on 12 December 2019, with the contract period covering from 13 December 2019 to 15 January 2022. The procurement process followed an 'Other' method and is now marked as complete, having gone through the award stage with the contract successfully executed.

This tender presents a significant opportunity for businesses in the IT services sector, particularly those specializing in consulting, software development, and support services. Companies with experience in IT service management systems or similar software solutions would be particularly well-suited to compete for future contracts. With the local authority's ongoing investment in technology services, there is potential for growth and collaboration within the IT ecosystem in the Lincoln region and beyond.

## Notice

FreshService ITSM Service Desk for Agresso & Mosaic.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/27b60cb3-bf81-4587-8e45-d9ecae5a3aea |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Feb 2021 |
| Submission deadline | 11 Dec 2019 |
| Future notice date | Not specified |
| Award date | 12 Dec 2019 |
| Contract period | 13 Dec 2019 - 15 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £66,000 |
| Lots value | Not specified |
| Awards value | £66,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LINCOLNSHIRE COUNTY COUNCIL |
| Locality | LINCOLN |
| Post town | Lincoln |
| Postcode | LN1 1BA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Carholme |
| Westminster constituency | Lincoln |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 19 Feb 2021 at 11:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/27b60cb3-bf81-4587-8e45-d9ecae5a3aea

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/27b60cb3-bf81-4587-8e45-d9ecae5a3aea
  19th February 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.lincolnshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d9c89c4a-ffe7-40bd-9f4b-4d378f5b62bb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d9c89c4a-ffe7-40bd-9f4b-4d378f5b62bb.json.