---
title: "WTE IT Service Desk Instances"
ocid: "ocds-b5fd17-d9d8991e-33d0-4194-a236-7545debbe4e2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d9d8991e-33d0-4194-a236-7545debbe4e2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d9d8991e-33d0-4194-a236-7545debbe4e2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d9d8991e-33d0-4194-a236-7545debbe4e2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2025-04-04"
---

# WTE IT Service Desk Instances

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-d9d8991e-33d0-4194-a236-7545debbe4e2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d9d8991e-33d0-4194-a236-7545debbe4e2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d9d8991e-33d0-4194-a236-7545debbe4e2.json)

## Summary

NHS England has completed the procurement process for the provision of IT Service Desk and Customer Engagement software licences, titled "WTE IT Service Desk Instances". This procurement falls under the industry category of software packages and information systems, with a total contract value of £228,862.52. The tender involved a selective procurement method through a call-off from a framework agreement. The procurement process commenced with the tender period ending on 5th February 2025, and the contract period spanning from 1st March 2025 to 28th February 2026. The software licences are designated for the Technology Enhanced Learning (National) and Healthcare Education Teams in London and the Midlands, with delivery addresses in Leeds, England.

This tender presents significant growth opportunities, particularly for small and medium-sized enterprises (SMEs) that specialise in IT service desk solutions and customer engagement software. By securing a contract with a high-profile buyer such as NHS England, businesses can enhance their market standing and gain valuable experience in the public sector. Companies experienced in deployment and support of software packages and information systems are well-suited for this opportunity, which offers a notable contract value and the potential for future collaborations within the healthcare education domain.

## Notice

IT Service Desk and Customer Engagement software licences provision for the Technology Enhanced Learning (National) and Healthcare Education Teams (London and Midlands).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1e63790e-b288-41e2-be67-ac02912e8905 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Apr 2025 |
| Submission deadline | 5 Feb 2025 |
| Future notice date | Not specified |
| Award date | 28 Mar 2025 |
| Contract period | 1 Mar 2025 - 28 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £228,862 |
| Lots value | Not specified |
| Awards value | £228,862 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Apr 2025 at 16:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1e63790e-b288-41e2-be67-ac02912e8905
- 31 Mar 2025 at 15:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1e02af9d-7681-4e41-93d7-8540fa83b0be

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1e63790e-b288-41e2-be67-ac02912e8905
  4th April 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/1e02af9d-7681-4e41-93d7-8540fa83b0be
  31st March 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/af8c53fc-3856-4b5e-9355-ad2f537d779e
  REDACTED C347595 DD_3243484_ NHS England - Freshworks - G-Cloud - Freshdesk (Clean Draft) (1) (002) (1)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d9d8991e-33d0-4194-a236-7545debbe4e2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d9d8991e-33d0-4194-a236-7545debbe4e2.json.