---
title: "CBC-1285-T-AE Chatbot AI"
ocid: "ocds-b5fd17-da10c59a-acdb-4f42-825e-bd0bcc806034"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-da10c59a-acdb-4f42-825e-bd0bcc806034"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-da10c59a-acdb-4f42-825e-bd0bcc806034.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-da10c59a-acdb-4f42-825e-bd0bcc806034.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CENTRAL BEDFORDSHIRE COUNCIL"
published: "2021-11-09"
---

# CBC-1285-T-AE Chatbot AI

Buyer: CENTRAL BEDFORDSHIRE COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-da10c59a-acdb-4f42-825e-bd0bcc806034

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-da10c59a-acdb-4f42-825e-bd0bcc806034)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-da10c59a-acdb-4f42-825e-bd0bcc806034.json)

## Summary

The Central Bedfordshire Council is currently engaged in a procurement process for the implementation of Chatbot AI solutions aimed at enhancing customer experience and streamlining internal processes. The tender, identified as CBC-1285-T-AE, is classified under the 'Software package and information systems' category, with the application period closing on 12th November 2021. The contract period is set to commence from 29th November 2021 and will run until 29th November 2024. This tender follows an open procurement method, suitable for small and medium-sized enterprises (SMEs), and encompasses delivery across the United Kingdom and various territories, including Europe and the Channel Islands.

This tender presents a significant opportunity for businesses specialising in software solutions, particularly those with expertise in AI and customer service automation. Companies that can provide comprehensive Chatbot services, or those with niche specialisations, would be particularly well-suited for this contract. Engaging in this procurement process may open avenues for SMEs looking to expand their footprint in the public sector and enhance their portfolios with innovative technology solutions that can meet diverse council needs.

## Notice

We would like to implement Chatbots to streamline our processes and improve our customer experience across many facets of our organisation both internally and externally. Responses are therefore invited which cover the breadth of the Council needs as well as from niche solutions which specialise in one area. Additional information: Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8af85015-7fdb-4da3-b12e-66dc658f45d0 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Nov 2021 |
| Submission deadline | 12 Nov 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 29 Nov 2021 - 29 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CENTRAL BEDFORDSHIRE COUNCIL |
| Locality | BEDS |
| Post town | Stevenage |
| Postcode | SG17 5TQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH25 Central Bedfordshire |
| Local authority | Central Bedfordshire |
| Electoral ward | Shefford |
| Westminster constituency | Hitchin |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 9 Nov 2021 at 08:18 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8af85015-7fdb-4da3-b12e-66dc658f45d0
- 25 Oct 2021 at 13:50 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8af85015-7fdb-4da3-b12e-66dc658f45d0
- 25 Oct 2021 at 13:49 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8af85015-7fdb-4da3-b12e-66dc658f45d0
- 25 Oct 2021 at 13:39 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8af85015-7fdb-4da3-b12e-66dc658f45d0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8af85015-7fdb-4da3-b12e-66dc658f45d0
  9th November 2021 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/centralbedfordshire/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- http://www.centralbedfordshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-da10c59a-acdb-4f42-825e-bd0bcc806034. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-da10c59a-acdb-4f42-825e-bd0bcc806034.json.