---
title: "ServiceNow service desk tooling CCN"
ocid: "ocds-b5fd17-da211e09-3789-41a5-b25c-fa80da4203dd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-da211e09-3789-41a5-b25c-fa80da4203dd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-da211e09-3789-41a5-b25c-fa80da4203dd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-da211e09-3789-41a5-b25c-fa80da4203dd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2018-02-20"
---

# ServiceNow service desk tooling CCN

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-da211e09-3789-41a5-b25c-fa80da4203dd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-da211e09-3789-41a5-b25c-fa80da4203dd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-da211e09-3789-41a5-b25c-fa80da4203dd.json)

## Summary

The Ministry of Justice has completed a procurement process for a service desk tooling solution titled "ServiceNow service desk tooling CCN," classified under the IT services industry. The procurement method employed was a direct award via a single tender action, due to it being below threshold. The contract, awarded on 11 September 2017, has a total value of £67,881 and covers the contract period from 29 September 2017 to 23 March 2018. The service is to be delivered within the British Overseas Territories, the Channel Islands, Europe, the Isle of Man, the Rest of the World, and the United Kingdom.

This tender presents significant opportunities for IT service providers, particularly those specializing in consulting, software development, and support services. Businesses equipped with expertise in service management tools like ServiceNow stand to benefit from engaging in future tenders or contracts of a similar nature. This award serves as a precedent for other entities seeking to provide IT solutions to government organisations, especially those that can deliver efficient and effective service desk operations.

## Notice

Service management

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b85bde0f-c43e-4ffa-9866-c442e9a7e56a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Feb 2018 |
| Submission deadline | 28 Sep 2017 |
| Future notice date | Not specified |
| Award date | 10 Sep 2017 |
| Contract period | 28 Sep 2017 - 23 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £67,881 |
| Lots value | Not specified |
| Awards value | £67,881 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Feb 2018 at 15:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b85bde0f-c43e-4ffa-9866-c442e9a7e56a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b85bde0f-c43e-4ffa-9866-c442e9a7e56a
  20th February 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-da211e09-3789-41a5-b25c-fa80da4203dd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-da211e09-3789-41a5-b25c-fa80da4203dd.json.