---
title: "GB-London: Provision of a CRM system to the LGA"
ocid: "ocds-b5fd17-da5f9535-178d-4636-8a21-6f7ccca183c0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-da5f9535-178d-4636-8a21-6f7ccca183c0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-da5f9535-178d-4636-8a21-6f7ccca183c0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-da5f9535-178d-4636-8a21-6f7ccca183c0.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LOCAL GOVERNMENT ASSOCIATION"
published: "2017-05-31"
---

# GB-London: Provision of a CRM system to the LGA

Buyer: LOCAL GOVERNMENT ASSOCIATION  
Current stage: Tender  
OCID: ocds-b5fd17-da5f9535-178d-4636-8a21-6f7ccca183c0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-da5f9535-178d-4636-8a21-6f7ccca183c0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-da5f9535-178d-4636-8a21-6f7ccca183c0.json)

## Summary

The Local Government Association is soliciting tenders for the provision of a Customer Relationship Management (CRM) system, with a total contract value estimated at £500,000. The procurement process is currently in the tender stage, which will conclude on 23rd June 2017. This opportunity falls under the services category, specifically focusing on Customer Relation Management software development. The contract is set to commence on 1st September 2017 and will run until 31st August 2020. This open procedure welcomes submissions from interested suppliers.

This tender represents a significant opportunity for small and medium enterprises (SMEs) familiar with CRM software development and deployment. Businesses with expertise in customer relationship solutions and a proven track record of public sector projects would be particularly well-suited to compete. This procurement not only opens doors for service providers in the CRM domain but also enhances the capacity of local government entities to manage their stakeholder relationships more effectively.

## Notice

Customer Relationship Management services Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/02175cab-0777-4203-840c-d94da19c64f1 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 May 2017 |
| Submission deadline | 23 Jun 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Aug 2017 - 31 Aug 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LOCAL GOVERNMENT ASSOCIATION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 31 May 2017 at 14:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/02175cab-0777-4203-840c-d94da19c64f1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/02175cab-0777-4203-840c-d94da19c64f1
  31st May 2017 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-London:-Provision-of-a-CRM-system-to-the-LGA/7P963NR969
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-da5f9535-178d-4636-8a21-6f7ccca183c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-da5f9535-178d-4636-8a21-6f7ccca183c0.json.