--- title: "Digital Experience and Digital Enablement" ocid: "ocds-b5fd17-da637630-341e-4dae-b3a9-65f625a618b5" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-da637630-341e-4dae-b3a9-65f625a618b5" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-da637630-341e-4dae-b3a9-65f625a618b5.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-da637630-341e-4dae-b3a9-65f625a618b5.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NS&I" published: "2022-02-10" --- # Digital Experience and Digital Enablement Buyer: NS&I Current stage: Tender OCID: ocds-b5fd17-da637630-341e-4dae-b3a9-65f625a618b5 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-da637630-341e-4dae-b3a9-65f625a618b5) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-da637630-341e-4dae-b3a9-65f625a618b5.json) ## Summary The procurement process, led by National Savings and Investments (NS&I), is aimed at developing a "Digital Experience and Digital Enablement" package. This initiative is a part of NS&I's Rainbow Programme, which focuses on transforming their digital services. The procurement is classified under services and has an estimated total value of £172 million, with deadlines set for the tender period ending on 14th March 2022. The contract will commence on 29th September 2022 and is expected to conclude by 29th May 2027, covering digital self-service capabilities in London, England. This opportunity presents significant prospects for businesses engaged in technology and digital services, particularly those specialising in software development, banking solutions, and customer experience design. Companies offering innovative digital solutions, such as mobile and web application development, are especially encouraged to participate, given the need for enhanced digital banking functionalities and Assisted Digital support for users. Engaging in this tender can lead to long-term partnerships with NS&I and facilitate growth in the expanding field of digital customer services across government organisations. ## Notice National Savings and Investments (NS&I) is an Executive Agency of the Chancellor of the Exchequer. It is one of the UK's largest retail savings organisations with 25 million customers, more than PS202 billion funds under management, best known for Premium Bonds but also offering a range of savings products. NS&I raises financing for Government, by offering secure retail financial savings products, as an alternative to raising funds on the wholesale market. NS&I's core services are currently provided by Atos IT Services UK Limited, which manages sales processing and customer servicing, and IT and infrastructure services. This contract will end on 31st March 2024. NS&I has started a significant transformation of its outsourced services, called the Rainbow Programme. The second procurement in NS&I's Rainbow Programme, the Digital Experience and Digital Enablement package, will provide capabilities in digital self-service experiences and journeys for NS&I's customers and enable Assisted Digital support. This includes as a minimum the delivery of a mobile banking app (to include prize draw functionality) and a fully functional transactional website. The new service will create journeys and experiences designed to support customers achieve their Jobs to be Done, reduce customer effort and improve customer experience. NS&I has transitioned from branch-based banking to our current state as a direct-only business with digital, post and phone channels. This package is intended to bring us to the endpoint of that trajectory, transitioning to a digital first, self-service retail bank, with Assisted Digital support for customers unable to self-serve. That endpoint will meet customer expectations for effective, digital self-service, and deliver cost-effective operational excellence. NS&I provides services to other government departments via B2B offer, called Government Payment Services (GPS). NS&I GPS offers modern, secure and competitive banking and payments services to all government departments, agencies and public sector organisations. Current B2B services include Help to Buy, Help to Save, 30 Hours of Childcare, Tax Free Childcare and Court Funds Office. There is potential for B2B services to expand during the contract lifetime that could result in growth of the outsourced services NS&I may be required to support the delivery of. This procurement is intended to allow for future delivery of digital experience services to support NS&I GPS activities. The total estimated value in section II.2.6 is PS172m. Of this, PS111.5m is in relation to the initial term for the retail banking opportunity, and PS32.5m in respect of a possible two (2) year discretionary extension. This PS32.5m is subject to further spend control approval. The remaining PS28m is the estimated value for supporting B2B services for both the initial term and any discretionary extension period. B2B and any extensions will be subject to further Cabinet Office spend control approval. Additional information: National Savings and Investments (NS&I) is an Executive Agency of the Chancellor of the Exchequer. It is one of the UK's largest retail savings organisations with 25 million customers, more than PS202 billion funds under management, best known for Premium Bonds but also offering a range of savings products. NS&I raises financing for Government, by offering secure retail financial savings products, as an alternative to raising funds on the wholesale market. NS&I's core services are currently provided by Atos IT Services UK Limited, which manages sales processing and customer servicing, and IT and infrastructure services. This contract will end on 31st March 2024. NS&I has started a significant transformation of its outsourced services, called the Rainbow Programme. The second procurement in NS&I's Rainbow Programme, the Digital Experience and Digital Enablement package, will provide capabilities in digital self-service experiences and journeys for NS&I's customers and enable Assisted Digital support. This includes as a minimum the delivery of a mobile banking app (to include prize draw functionality) and a fully functional transactional website. The new service will create journeys and experiences designed to support customers achieve their Jobs to be Done, reduce customer effort and improve customer experience. NS&I has transitioned from branch-based banking to our current state as a direct-only business with digital, post and phone channels. This package is intended to bring us to the endpoint of that trajectory, transitioning to a digital first, self-service retail bank, with Assisted Digital support for customers unable to self-serve. That endpoint will meet customer expectations for effective, digital self-service, and deliver cost-effective operational excellence. NS&I provides services to other government departments via B2B offer, called Government Payment Services (GPS). NS&I GPS offers modern, secure and competitive banking and payments services to all government departments, agencies and public sector organisations. Current B2B services include Help to Buy, Help to Save, 30 Hours of Childcare, Tax Free Childcare and Court Funds Office. There is potential for B2B services to expand during the contract lifetime that could result in growth of the outsourced services NS&I may be required to support the delivery of. This procurement is intended to allow for future delivery of digital experience services to support NS&I GPS activities. The total estimated value in section II.2.6 is PS172m. Of this, PS111.5m is in relation to the initial term for the retail opportunity, and PS32.5m in respect of a possible two (2) year discretionary extension. This PS32.5m is subject to further spend control approval. The remaining PS28m is the estimated value for supporting B2B services for both the initial term and any discretionary extension period. B2B and any extensions will be subject to further Cabinet Office spend control approval. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/757e5ed8-b0d3-4f17-8317-9ab1ee9da683 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Feb 2022 | | Submission deadline | 14 Mar 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 28 Sep 2022 - 29 May 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NS&I | | Locality | LONDON | | Post town | South West London | | Postcode | SW1V 2QX | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Pimlico North | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 66 - Financial and insurance services - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 48811000 - E-mail system - 48812000 - Financial information systems - 66112000 - Deposit services - 72212221 - Internet browsing software development services - 72212510 - Communication software development services - 72220000 - Systems and technical consultancy services - 72221000 - Business analysis consultancy services - 72222000 - Information systems or technology strategic review and planning services - 72222100 - Information systems or technology strategic review services - 72222200 - Information systems or technology planning services - 72222300 - Information technology services - 72223000 - Information technology requirements review services - 72224000 - Project management consultancy services - 72224100 - System implementation planning services - 72224200 - System quality assurance planning services - 72225000 - System quality assurance assessment and review services - 72226000 - System software acceptance testing consultancy services - 72227000 - Software integration consultancy services - 72228000 - Hardware integration consultancy services - 72232000 - Development of transaction processing and custom software - 72261000 - Software support services - 72262000 - Software development services - 72316000 - Data analysis services - 72317000 - Data storage services - 72318000 - Data transmission services - 72421000 - Internet or intranet client application development services - 72600000 - Computer support and consultancy services - 72610000 - Computer support services - 72611000 - Technical computer support services - 79342300 - Customer services - 79342310 - Customer survey services - 79342311 - Customer satisfaction survey - 79342320 - Customer-care services - 79413000 - Marketing management consultancy services - 79415000 - Production management consultancy services - 79415200 - Design consultancy services ## Release History - 10 Feb 2022 at 16:24 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/757e5ed8-b0d3-4f17-8317-9ab1ee9da683 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/757e5ed8-b0d3-4f17-8317-9ab1ee9da683 10th February 2022 - Opportunity notice on Contracts Finder - https://app.panacea-software.com/nsandi/ Link to e-procurement portal ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-da637630-341e-4dae-b3a9-65f625a618b5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-da637630-341e-4dae-b3a9-65f625a618b5.json.