---
title: "Service Desk"
ocid: "ocds-b5fd17-da6a2373-a9b7-444d-975e-8b682a1519f4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-da6a2373-a9b7-444d-975e-8b682a1519f4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-da6a2373-a9b7-444d-975e-8b682a1519f4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-da6a2373-a9b7-444d-975e-8b682a1519f4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL AUDIT OFFICE"
published: "2019-01-15"
---

# Service Desk

Buyer: NATIONAL AUDIT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-da6a2373-a9b7-444d-975e-8b682a1519f4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-da6a2373-a9b7-444d-975e-8b682a1519f4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-da6a2373-a9b7-444d-975e-8b682a1519f4.json)

## Summary

The procurement process involves the National Audit Office, which is located at 157-197 Buckingham Palace Road, London, SW1W 9SP. This tender, titled "Service Desk," pertains to IT Service Desk Management within the IT services industry (CPV code: 72000000). The procurement method used was selective, facilitated through a call-off from a framework agreement. The contract was awarded on 6th October 2016, with a total value of £1,404,000. The contract period started on 6th November 2016 and will end on 6th November 2020.

This tender presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) specialising in IT services, consulting, software development, and technical support. With the National Audit Office as the contracting authority, potential suppliers would benefit from the established credibility and experience of the buyer, enhancing their chances of future contracts. Businesses that can provide IT Service Desk Management, including support and consultancy services, would be well-suited to compete in this sector.

## Notice

IT Service Desk Management

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d14f8f5f-120a-4b32-bfb7-d7e0f5455c92 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jan 2019 |
| Submission deadline | 6 Oct 2016 |
| Future notice date | Not specified |
| Award date | 5 Oct 2016 |
| Contract period | 6 Nov 2016 - 6 Nov 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,404,000 |
| Lots value | Not specified |
| Awards value | £1,404,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL AUDIT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LITTLE FISH (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Jan 2019 at 12:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d14f8f5f-120a-4b32-bfb7-d7e0f5455c92

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d14f8f5f-120a-4b32-bfb7-d7e0f5455c92
  15th January 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-da6a2373-a9b7-444d-975e-8b682a1519f4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-da6a2373-a9b7-444d-975e-8b682a1519f4.json.