---
title: "User Experience of Healthcare"
ocid: "ocds-b5fd17-da6f188a-9a46-4215-9771-9b6682932bf4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-da6f188a-9a46-4215-9771-9b6682932bf4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-da6f188a-9a46-4215-9771-9b6682932bf4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-da6f188a-9a46-4215-9771-9b6682932bf4.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NHS ENGLAND"
published: "2023-08-29"
---

# User Experience of Healthcare

Buyer: NHS ENGLAND  
Current stage: Tender  
OCID: ocds-b5fd17-da6f188a-9a46-4215-9771-9b6682932bf4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-da6f188a-9a46-4215-9771-9b6682932bf4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-da6f188a-9a46-4215-9771-9b6682932bf4.json)

## Summary

NHS England has initiated a tender process titled "User Experience of Healthcare" aimed at conducting an independent review of 10 healthcare apps. The procurement falls under the IT services category and involves a contract value of GBP 41,666.67. The tender deadline is set for September 12, 2023, with the contract period starting on October 2, 2023, and ending on December 31, 2023. The procurement method is an open procedure, offering opportunities for SMEs and VCSEs to participate. The buying organisation is located at 133-155 Waterloo Road, London, with the postal code SE1 8UG.

This tender by NHS England presents an opportunity for businesses involved in IT services, consulting, software development, and Internet support. Companies with expertise in user experience research and healthcare app evaluation are well-suited to compete for this contract. Interested parties can engage via the Atamis e-sourcing portal. The procurement process aims to enhance the NHS app by providing key insights and recommendations for future improvements, fostering innovation within the healthcare technology sector.

## Notice

NHS England is seeking a supplier that can conduct an independent and comprehensive review of the UX, features and functionality enabled across 10 healthcare apps and provide key insights and recommendations for the NHS to consider for future enhancements to the NHS app. Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/48e8dc26-f29e-4b34-af7d-e9f6090d8e3e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Aug 2023 |
| Submission deadline | 12 Sep 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Oct 2023 - 31 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £41,666 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Aug 2023 at 13:13 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/48e8dc26-f29e-4b34-af7d-e9f6090d8e3e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/48e8dc26-f29e-4b34-af7d-e9f6090d8e3e
  29th August 2023 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e724b2ed-1f93-4a5e-8979-275aae0a7100
  C204334_ITQ_User Experience of Healthcare_v1.0

## Notice URLs

- https://health-family.force.com/s/Welcome

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-da6f188a-9a46-4215-9771-9b6682932bf4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-da6f188a-9a46-4215-9771-9b6682932bf4.json.