---
title: "ITSM Renewal"
ocid: "ocds-b5fd17-da9cf2d8-c937-4cff-a7af-264d6138bbd8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-da9cf2d8-c937-4cff-a7af-264d6138bbd8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-da9cf2d8-c937-4cff-a7af-264d6138bbd8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-da9cf2d8-c937-4cff-a7af-264d6138bbd8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS BUSINESS SERVICES AUTHORITY"
published: "2022-01-25"
---

# ITSM Renewal

Buyer: NHS BUSINESS SERVICES AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-da9cf2d8-c937-4cff-a7af-264d6138bbd8

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-da9cf2d8-c937-4cff-a7af-264d6138bbd8.json)

## Summary

The NHS Business Services Authority is conducting a procurement process for the renewal of its IT Service Management (ITSM) system, titled "ITSM Renewal." This process falls under the IT software package category and is located in Newcastle upon Tyne, UK. The procurement method is selective, and the tender period has concluded, with a contract period that started on 3rd December 2021 and ended on the same day. The total contract value is £277,878.55, and the awarded contract notice was published on 25th January 2022.

This tender presents opportunities for businesses in the IT services sector, particularly those specialising in software solutions and data migration services. Small and medium enterprises (SMEs) are encouraged to engage in this competitive process, especially those with experience in delivering ITSM solutions within the public sector. Companies that can demonstrate their capabilities in managing data transitions and supporting infrastructure changes will find this procurement particularly relevant to their offerings.

## Notice

The re-procurement of the NHS BSA ITSM system to accommodates the data migration due to the loss of a Data Centre. Please see the link to the redacted contract; https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000HBYs/a4tdKje04vWVlGbbT04An0069YvFnxrLGNb6mk3FVWA

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3b2f4d5a-d9d7-4ee5-8d6a-aaa41d3f5436 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jan 2022 |
| Submission deadline | 30 Nov 2021 |
| Future notice date | Not specified |
| Award date | 3 Dec 2021 |
| Contract period | 3 Dec 2021 - 3 Dec 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £277,878 |
| Lots value | Not specified |
| Awards value | £277,878 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUSINESS SERVICES AUTHORITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 25 Jan 2022 at 09:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3b2f4d5a-d9d7-4ee5-8d6a-aaa41d3f5436

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3b2f4d5a-d9d7-4ee5-8d6a-aaa41d3f5436
  25th January 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000HBYs/a4tdKje04vWVlGbbT04An0069YvFnxrLGNb6mk3FVWA

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-da9cf2d8-c937-4cff-a7af-264d6138bbd8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-da9cf2d8-c937-4cff-a7af-264d6138bbd8.json.