---
title: "High Intensity User Service"
ocid: "ocds-b5fd17-daab9b90-5d27-4623-99df-43dcc3e2cf2f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-daab9b90-5d27-4623-99df-43dcc3e2cf2f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-daab9b90-5d27-4623-99df-43dcc3e2cf2f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-daab9b90-5d27-4623-99df-43dcc3e2cf2f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS KERNOW CLINICAL COMMISSIONING GROUP"
published: "2021-12-23"
---

# High Intensity User Service

Buyer: NHS KERNOW CLINICAL COMMISSIONING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-daab9b90-5d27-4623-99df-43dcc3e2cf2f

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## Summary

The NHS Kernow Clinical Commissioning Group is conducting a procurement process for the "High Intensity User Service" within the health services industry, aimed at managing and coordinating high intensity users of emergency services in the South West region of the United Kingdom. The procurement method is an open procedure, and the contract period will start on 1st March 2022 and run until 29th February 2024. The tender was completed on 20th December 2021 with an award value of £394,008. Previously, the tender period ended on 11th November 2021.

This tender presents significant opportunities for businesses within the health and community care sectors, particularly those that can provide integration and support services compatible with NHS operations. Businesses that specialise in community health services, especially small and medium-sized enterprises (SMEs) and voluntary community sector enterprises, would be well-suited to compete for this contract, as it emphasises collaborative approaches and the coordination of multi-agency support to effectively manage vulnerable users of emergency services.

## Notice

NHS Kernow Clinical Commissioning Group are looking to commission the following: Effectively manage, support, coordinate, and signpost high intensity users (HIU) of the South Western Ambulance Service NHS Foundation Trust (SWASFT), the integrated urgent care service (IUCS), Royal Cornwall Hospitals NHS Trust and University Hospitals Plymouth NHS Trust, frequent emergency department attenders and admissions within the NHS Kernow Clinical Commissioning Group (NHS Kernow) footprint. Establish, utilise, and coordinate multi-agency and existing professional services to reduce 999 frequent callers, in line with the demand management modelling and trajectory as set out in the HIU workstream. This will be achieved through integration and co-ordination with community and acute trusts, through participation in multi-disciplinary teams and cross organisational working with the voluntary and community sector as appropriate. Demonstrate an increased capacity and productivity in workload on unscheduled care services and the wider health economy resulting from fewer 999 calls (which otherwise would have attended emergency department and resulted in an admission). Safely manage and coordinate the vulnerable and demanding nature of the user group using multi-agency support and the volunteer sector. Provide fertile commissioning intelligence across all providers and, in doing so, lower the stigma associated with HIUs. Coordinate a replicable service which can be integrated and managed over the long term across other providers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3c4a6312-ac06-42b6-b9f1-a0d56bfa2112 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2021 |
| Submission deadline | 11 Nov 2021 |
| Future notice date | Not specified |
| Award date | 20 Dec 2021 |
| Contract period | 1 Mar 2022 - 29 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £788,016 |
| Lots value | Not specified |
| Awards value | £394,008 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS KERNOW CLINICAL COMMISSIONING GROUP |
| Locality | ST AUSTELL |
| Post town | Plymouth |
| Postcode | PL25 5DR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK3 Cornwall and Isles of Scilly |
| ITL 3 | TLK30 Cornwall and Isles of Scilly |
| Local authority | Cornwall |
| Electoral ward | St Austell Central & Gover |
| Westminster constituency | St Austell and Newquay |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOLUNTEER CORNWALL |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services
- 85323000 - Community health services

## Release History

- 23 Dec 2021 at 12:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3c4a6312-ac06-42b6-b9f1-a0d56bfa2112

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3c4a6312-ac06-42b6-b9f1-a0d56bfa2112
  23rd December 2021 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/login.asp?B=NHSKERNOW
  Additional data

## Notice URLs

- https://www.kernowccg.nhs.uk/

## Provenance

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