---
title: "Out of Hours Contact Centre (Soft Market Testing)"
ocid: "ocds-b5fd17-dab6d3da-5682-4550-ad20-3796430e1ac3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dab6d3da-5682-4550-ad20-3796430e1ac3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dab6d3da-5682-4550-ad20-3796430e1ac3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dab6d3da-5682-4550-ad20-3796430e1ac3.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CHESHIRE WEST AND CHESTER BOROUGH COUNCIL"
published: "2023-03-20"
---

# Out of Hours Contact Centre (Soft Market Testing)

Buyer: CHESHIRE WEST AND CHESTER BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-dab6d3da-5682-4550-ad20-3796430e1ac3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dab6d3da-5682-4550-ad20-3796430e1ac3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dab6d3da-5682-4550-ad20-3796430e1ac3.json)

## Summary

The Cheshire West and Chester Borough Council has initiated a tender process for an "Out of Hours Contact Centre (Soft Market Testing)" within the postal and telecommunications services category. The procurement method is an open procedure, and the tender period ends on 10th April 2023. The contract period is from 30th April 2023 to 30th September 2023, with the delivery address in England, United Kingdom.

This tender opportunity is suitable for small and medium enterprises (SMEs) looking to provide Out of Hours Contact Centre services. Businesses in the postal and telecommunications services sector would be well-suited to compete for this contract. The Cheshire West and Chester Borough Council is actively seeking suitable providers to enhance their contact center processes and is open to receiving proposals until the specified deadline.

## Notice

Cheshire West and Chester Council is currently considering options for Out of Hours Contact Center processes, and is testing the market to establish if there are suitable providers that can provide a system of this type

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e018743a-9641-4af7-8943-0dd4102cc646 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Mar 2023 |
| Submission deadline | 10 Apr 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 29 Apr 2023 - 30 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHESHIRE WEST AND CHESTER BOROUGH COUNCIL |
| Locality | ELLESMERE PORT |
| Post town | Chester |
| Postcode | CH65 0BE |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD63 Cheshire West and Chester |
| Local authority | Cheshire West and Chester |
| Electoral ward | Central & Grange |
| Westminster constituency | Ellesmere Port and Bromborough |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services

## Release History

- 20 Mar 2023 at 10:28 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e018743a-9641-4af7-8943-0dd4102cc646

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e018743a-9641-4af7-8943-0dd4102cc646
  20th March 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.cheshirewestandchester.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dab6d3da-5682-4550-ad20-3796430e1ac3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dab6d3da-5682-4550-ad20-3796430e1ac3.json.