---
title: "101 Non Emergency Helpline"
ocid: "ocds-b5fd17-dac6f7a6-ed49-4d2c-a57b-fca59e6ef197"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dac6f7a6-ed49-4d2c-a57b-fca59e6ef197"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dac6f7a6-ed49-4d2c-a57b-fca59e6ef197.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dac6f7a6-ed49-4d2c-a57b-fca59e6ef197.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2017-05-02"
---

# 101 Non Emergency Helpline

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-dac6f7a6-ed49-4d2c-a57b-fca59e6ef197

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dac6f7a6-ed49-4d2c-a57b-fca59e6ef197)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dac6f7a6-ed49-4d2c-a57b-fca59e6ef197.json)

## Summary

The procurement process for the "101 Non Emergency Helpline" was conducted by the Home Office, with a total contract value of £13,500,000. This tender falls under the telecommunications services category, which includes services excluding telephone and data transmission. The procurement method was classified under "Other" and the process has now reached the Award stage, with the successful contract awarded to Vodafone Limited. The contract period runs from April 1, 2017, to March 31, 2020. Notably, the tender period concluded on January 20, 2017.

This tender provides significant opportunities for businesses looking to expand in the telecommunications sector, particularly those with capabilities in service provision aligned with emergency and non-emergency communications. While SMEs and voluntary community social enterprises are noted as not suitable for this contract, larger service providers with experience in telecommunication and support services would be well-placed to seek similar future contracts that may arise in this domain.

## Notice

101 non emergency helpline

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/75c76d22-d616-4cc8-89e9-4588e5c13ae2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 May 2017 |
| Submission deadline | 20 Jan 2017 |
| Future notice date | Not specified |
| Award date | 6 Mar 2017 |
| Contract period | 31 Mar 2017 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £13,500,000 |
| Lots value | Not specified |
| Awards value | £13,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | Not specified |
| Postcode | SW1 4DF |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAFONE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64220000 - Telecommunication services except telephone and data transmission services

## Release History

- 2 May 2017 at 10:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/75c76d22-d616-4cc8-89e9-4588e5c13ae2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/75c76d22-d616-4cc8-89e9-4588e5c13ae2
  2nd May 2017 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gov.uk/government/organisations/home-office

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dac6f7a6-ed49-4d2c-a57b-fca59e6ef197. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dac6f7a6-ed49-4d2c-a57b-fca59e6ef197.json.