---
title: "GB-Norwich: ITSM"
ocid: "ocds-b5fd17-dac910b7-7410-4d11-8fc1-b5ca2a10bf6f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dac910b7-7410-4d11-8fc1-b5ca2a10bf6f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dac910b7-7410-4d11-8fc1-b5ca2a10bf6f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dac910b7-7410-4d11-8fc1-b5ca2a10bf6f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FLAGSHIP HOUSING GROUP"
published: "2019-10-16"
---

# GB-Norwich: ITSM

Buyer: FLAGSHIP HOUSING GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-dac910b7-7410-4d11-8fc1-b5ca2a10bf6f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dac910b7-7410-4d11-8fc1-b5ca2a10bf6f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dac910b7-7410-4d11-8fc1-b5ca2a10bf6f.json)

## Summary

The procurement process is led by Flagship Housing Group, inviting tenders for an IT Service Management system, titled "GB-Norwich: ITSM." This opportunity falls within the information technology services industry and is located in Norwich, East of England. The procurement method used is an open procedure, with the tender period ending on 20th November 2019. The total value of the contract is estimated at £100,000, with a minimum value of £50,000. The contract is set to commence on 1st February 2020 and to run until 31st January 2023.

This tender presents significant opportunities for small and medium enterprises (SMEs) that specialise in IT services and solutions. Businesses equipped to log, track, and manage IT issues effectively would be well-suited to compete. Engaging in this contract could enhance their visibility in the sector, build their portfolio, and establish long-term relationships with a reputable contracting authority like Flagship Housing Group.

## Notice

Flagship Group invites you to submit Tender for the fully cloud-hosted IT Service Management system to allow users to log, track, assign and action various IT related issues raised by internal as well as external users. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b4f76bfc-f270-4bb0-b3eb-3a941be14228 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Oct 2019 |
| Submission deadline | 20 Nov 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Feb 2020 - 31 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FLAGSHIP HOUSING GROUP |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1PD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 16 Oct 2019 at 12:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b4f76bfc-f270-4bb0-b3eb-3a941be14228

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b4f76bfc-f270-4bb0-b3eb-3a941be14228
  16th October 2019 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Norwich:-ITSM/4FA54692W6
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dac910b7-7410-4d11-8fc1-b5ca2a10bf6f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dac910b7-7410-4d11-8fc1-b5ca2a10bf6f.json.