--- title: "Email Order Automation - Y20048" ocid: "ocds-b5fd17-dacfab63-6e62-48e3-bacf-8af274df0725" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dacfab63-6e62-48e3-bacf-8af274df0725" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dacfab63-6e62-48e3-bacf-8af274df0725.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-dacfab63-6e62-48e3-bacf-8af274df0725.json" source: "Contracts Finder" current_stage: "Award" buyer: "COMMERCIAL SERVICES" published: "2021-03-29" --- # Email Order Automation - Y20048 Buyer: COMMERCIAL SERVICES Current stage: Award OCID: ocds-b5fd17-dacfab63-6e62-48e3-bacf-8af274df0725 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dacfab63-6e62-48e3-bacf-8af274df0725) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dacfab63-6e62-48e3-bacf-8af274df0725.json) ## Summary The procurement process for the "Email Order Automation - Y20048" project has been concluded, with the Commercial Services acting as the buying organisation. This initiative, under the industry category of software packages and information systems, includes a contract value of £35,000 GBP and is located in England, United Kingdom. The tender aimed to automate email customer orders to enhance operational efficiency due to the challenges posed by varied formats of incoming orders. The tender was published on 29th October 2020, with an initial period that ended on 26th November 2020, and the contract period starting on 4th January 2021, projected to last until 31st December 2025. This awarded contract provides significant growth opportunities for small to medium-sized enterprises (SMEs) that specialise in automation technologies and software development. Businesses experienced in managing data processing and order fulfilment systems are well-positioned to compete in similar upcoming tenders. The ongoing demand for improved efficiency within customer service operations presents a continuous opportunity for innovative solutions in this sector, highlighting the relevance of technical expertise in software development and systems integration. ## Notice KCS receives customer orders via a number of different channels and 25%-30% of those customer orders are received via email. These email orders are received in a number of different formats that include genuine and scanned PDFs, MS Excel, MS Word and within the body of text of the email. KCS is seeking to automate customer orders received via email in order to reduce administration and provide a more robust service to its customers. Additional information: To gain access and complete the necessary documents please follow the instruction below Visit - WWW.Kentbusinessportal.org.uk Select - Opportunities Select Organisation - Commercial Services Select the opportunity appropriate to you from the list provided Express interest - you may need to register first Once successful expression is completed you can access and complete the requirements in two ways 1 - when you register you will receive a successful registration email, this also contains an link taking you direct to the opportunity 2 - when you log in to proactis go to my activities, select commercial services and you will be presented with the opportunity. Following the instruction from herein ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/45c7dad1-5771-47f1-85ac-47a2d002e86b | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Mar 2021 | | Submission deadline | 26 Nov 2020 | | Future notice date | Not specified | | Award date | 22 Feb 2021 | | Contract period | 1 Mar 2021 - 28 Feb 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £35,000 | | Lots value | Not specified | | Awards value | £27,250 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | COMMERCIAL SERVICES | | Locality | WEST MALLING | | Post town | Rochester | | Postcode | ME19 4YT | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ4 Kent | | ITL 3 | TLJ46 West Kent | | Local authority | Tonbridge and Malling | | Electoral ward | Kings Hill | | Westminster constituency | Maidstone and Malling | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | AGILE AUTOMATIONS | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 29 Mar 2021 at 10:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/45c7dad1-5771-47f1-85ac-47a2d002e86b - 29 Oct 2020 at 10:09 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3c552130-4af1-4f01-8da8-10f7ff5da45d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/45c7dad1-5771-47f1-85ac-47a2d002e86b 29th March 2021 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/3c552130-4af1-4f01-8da8-10f7ff5da45d 29th October 2020 - Opportunity notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=6d34c426-cd19-eb11-8105-005056b64545 Advert ## Notice URLs - http://www.procurementservicesgroup.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dacfab63-6e62-48e3-bacf-8af274df0725. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dacfab63-6e62-48e3-bacf-8af274df0725.json.