---
title: "GB-Norwich: ITSM"
ocid: "ocds-b5fd17-daee3ebe-fc96-4615-8566-139b730984cc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-daee3ebe-fc96-4615-8566-139b730984cc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-daee3ebe-fc96-4615-8566-139b730984cc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-daee3ebe-fc96-4615-8566-139b730984cc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FLAGSHIP HOUSING GROUP"
published: "2020-03-26"
---

# GB-Norwich: ITSM

Buyer: FLAGSHIP HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-daee3ebe-fc96-4615-8566-139b730984cc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-daee3ebe-fc96-4615-8566-139b730984cc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-daee3ebe-fc96-4615-8566-139b730984cc.json)

## Summary

The procurement process involves the Flagship Housing Group, which is based in Norwich, UK. They sought an IT Service Management system through an open tender titled "GB-Norwich: ITSM," focusing on providing a fully cloud-hosted solution for managing IT issues raised by users. The award for this contract, valued at approximately £78,832, was made on 24 January 2020, and the contract period commenced on 9 March 2020, lasting until 8 March 2023. The procurement is classified under information technology services and was conducted via an open procedure.

This tender presents significant opportunities for businesses in the IT services sector, particularly for those offering cloud-based solutions tailored to IT service management. Small and medium enterprises (SMEs) are encouraged to participate as the contracting authority has indicated potential suitability for such operators. Companies that specialise in offering innovative IT solutions and possess the capacity to meet the requirements outlined in the tender documentation would be well-placed to compete for similar opportunities in the future.

## Notice

Fully cloud-hosted IT Service Management system to allow users to log, track, assign and action various IT related issues raised by internal as well as external users. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2c1ca2db-1535-459d-ab05-93ab65666e16 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Mar 2020 |
| Submission deadline | 24 Jan 2020 |
| Future notice date | Not specified |
| Award date | 24 Jan 2020 |
| Contract period | 9 Mar 2020 - 8 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £78,832 |
| Lots value | Not specified |
| Awards value | £78,832 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FLAGSHIP HOUSING GROUP |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1PD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOPDESK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 26 Mar 2020 at 09:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2c1ca2db-1535-459d-ab05-93ab65666e16

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2c1ca2db-1535-459d-ab05-93ab65666e16
  26th March 2020 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=483631045
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-daee3ebe-fc96-4615-8566-139b730984cc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-daee3ebe-fc96-4615-8566-139b730984cc.json.