---
title: "CPT_26_04 FOI Case Management System"
ocid: "ocds-b5fd17-daf8a5ae-2c00-42b8-a60c-8bf570a09add"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-daf8a5ae-2c00-42b8-a60c-8bf570a09add"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-daf8a5ae-2c00-42b8-a60c-8bf570a09add.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-daf8a5ae-2c00-42b8-a60c-8bf570a09add.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "National Audit Office"
published: "2026-09-29"
---

# CPT_26_04 FOI Case Management System

Buyer: National Audit Office  
Current stage: Award  
OCID: ocds-b5fd17-daf8a5ae-2c00-42b8-a60c-8bf570a09add

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## Summary

The National Audit Office (NAO) bought a cloud-based case management system to handle Freedom of Information and Environmental Information Regulations requests, Subject Access Requests, complaints and wider correspondence. This is software and associated services, delivered for the NAO in London. The system is intended to support the management of the organisation’s incoming requests and correspondence through a cloud service.

The procurement is complete and the contract was awarded to Fivium Limited on 18 June 2026 through a call-off from the Crown Commercial Service G-Cloud 14 framework, Lot 2 for cloud software. The award value is £139,661 including VAT. The contract runs from 30 September 2026 to 29 September 2029, with an option to extend for a further 12 months, to 29 September 2030. The original tender deadline was 1 May 2026. The procurement was selective; the published information does not set out evaluation criteria or supplier eligibility requirements.

This award demonstrates demand at the NAO for cloud software that brings freedom of information, environmental information, subject access, complaints and wider correspondence into a case management service. Suppliers competing for a comparable requirement would need to show that their system can support these distinct request types and correspondence workflows in one cloud-based service. The contract was placed through a call-off from the G-Cloud framework, so experience supplying cloud software through that route would be relevant. The NAO indicated that the opportunity was suitable for small and medium-sized enterprises, making this type of system relevant to SMEs as well as larger software providers. A credible competitor would need to evidence a service capable of supporting the NAO’s operational case-management needs.

## Notice

The National Audit Office (NAO) has awarded a contract to Fivium Limited for the provision of a cloud-based case management system to support the management of Freedom of Information requests, Environmental Information Regulations requests, Subject Access Requests, complaints and wider correspondence. The contract was awarded as a call-off under Lot 2: Cloud Software of the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14). The total contract value is PS139,661 (inclusive of VAT). The contract will commence on 30 September 2026 and will run for a period of 3 years, expiring on 29 September 2029 with the option to extend for a further 12 months until 29 September 2030.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7bc38de3-43c5-4d55-ae3d-f81bf7d6dd6b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Jun 2026 |
| Contract period | 30 Sep 2026 - 29 Sep 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £139,661 |
| Lots value | Not specified |
| Awards value | £139,661 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | National Audit Office |
| Locality | LONDON |
| Postcode area | South West London |
| Postcode | SW1W 9SP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Fivium Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 29 Sep 2026 at 09:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7bc38de3-43c5-4d55-ae3d-f81bf7d6dd6b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7bc38de3-43c5-4d55-ae3d-f81bf7d6dd6b
  29th September 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-daf8a5ae-2c00-42b8-a60c-8bf570a09add. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-daf8a5ae-2c00-42b8-a60c-8bf570a09add.json.