---
title: "Contact Centre Enterprise Maintenance"
ocid: "ocds-b5fd17-db42ec6e-58f8-4115-a07e-94d9f07ee9ba"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-db42ec6e-58f8-4115-a07e-94d9f07ee9ba"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-db42ec6e-58f8-4115-a07e-94d9f07ee9ba.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-db42ec6e-58f8-4115-a07e-94d9f07ee9ba.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HM LAND REGISTRY"
published: "2020-09-17"
---

# Contact Centre Enterprise Maintenance

Buyer: HM LAND REGISTRY  
Current stage: Award  
OCID: ocds-b5fd17-db42ec6e-58f8-4115-a07e-94d9f07ee9ba

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-db42ec6e-58f8-4115-a07e-94d9f07ee9ba.json)

## Summary

The procurement process titled "Contact Centre Enterprise Maintenance" was conducted by Hm Land Registry in England and Wales, focusing on IT services, specifically consulting, software development, and support. The procurement was carried out through a selective method as a call-off from a framework agreement. The procurement stage is complete, with the tender period having ended on 10 July 2020. The value of the contract was set at £300,000, with a contract duration starting from 1 August 2020 to 13 October 2021.

This tender presents an opportunity for businesses, particularly those specialising in IT services, software development, and infrastructure support, to engage with public sector contracts. Companies experienced in maintenance of contact centre technologies and those capable of providing innovative solutions would be well-suited to compete for similar future opportunities. Given that the awarded contract went to SOFTCAT PLC, other firms in this industry should consider leveraging their capabilities to participate in upcoming tenders within this framework.

## Notice

Contact Centre Enterprise (CCE) Maintenance and Infrastructure support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3565ce0f-995a-4f87-ba0e-a621f5bd97f3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Sep 2020 |
| Submission deadline | 10 Jul 2020 |
| Future notice date | Not specified |
| Award date | 28 Jul 2020 |
| Contract period | 31 Jul 2020 - 13 Oct 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM LAND REGISTRY |
| Locality | PLYMOUTH |
| Post town | Plymouth |
| Postcode | PL5 9BY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Honicknowle |
| Westminster constituency | Plymouth Moor View |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Sep 2020 at 08:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3565ce0f-995a-4f87-ba0e-a621f5bd97f3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3565ce0f-995a-4f87-ba0e-a621f5bd97f3
  17th September 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-db42ec6e-58f8-4115-a07e-94d9f07ee9ba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-db42ec6e-58f8-4115-a07e-94d9f07ee9ba.json.