---
title: "Cloud Contact Centre Service"
ocid: "ocds-b5fd17-dba2add3-decc-4ec6-b60f-ad85ffe63a7b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dba2add3-decc-4ec6-b60f-ad85ffe63a7b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dba2add3-decc-4ec6-b60f-ad85ffe63a7b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dba2add3-decc-4ec6-b60f-ad85ffe63a7b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFSTED"
published: "2018-12-24"
---

# Cloud Contact Centre Service

Buyer: OFSTED  
Current stage: Award  
OCID: ocds-b5fd17-dba2add3-decc-4ec6-b60f-ad85ffe63a7b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dba2add3-decc-4ec6-b60f-ad85ffe63a7b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dba2add3-decc-4ec6-b60f-ad85ffe63a7b.json)

## Summary

The public procurement process involves OFSTED, which is based in Manchester, England, for a contract titled "Cloud Contact Centre Service." This service falls within the IT consulting and software development industry, as classified under the CPV code 72000000. The procurement method used was a selective tender, specifically a call-off from the G-Cloud 10 Framework Agreement. The contract has already been awarded to Puzzel Ltd, with a total value of £286,296. The contract period commenced on 1 November 2018 and is set to conclude on 31 October 2020, though the tendering stage has now been completed as of 19 September 2018.

This contract offers substantial opportunities for growth in the IT services sector, particularly for small and medium-sized enterprises (SMEs) that specialise in cloud software solutions. Vendors with expertise in delivering contact centre technology and support are strongly positioned to capitalise on similar future tenders. Given the framework agreement's selective nature, businesses that meet specific qualifications and demonstrate relevant experience will find viable paths to engage in the public sector through these procurement processes.

## Notice

Please note that this contract has already been awarded and that this contract is being published for transparency purposes only. Call Off from Crown Commercial Services G-Cloud 10 Framework Agreement (RM1557.10). This Contract is for the provision of Services under Lot 2 Cloud Software for the provision of a Cloud Contact Centre Service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0b22e720-a3e3-48c3-b402-867d21fb0b19 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Dec 2018 |
| Submission deadline | 19 Sep 2018 |
| Future notice date | Not specified |
| Award date | 25 Sep 2018 |
| Contract period | 1 Nov 2018 - 31 Oct 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £286,296 |
| Lots value | Not specified |
| Awards value | £286,296 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFSTED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 7LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PUZZEL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Dec 2018 at 10:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0b22e720-a3e3-48c3-b402-867d21fb0b19

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0b22e720-a3e3-48c3-b402-867d21fb0b19
  24th December 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dba2add3-decc-4ec6-b60f-ad85ffe63a7b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dba2add3-decc-4ec6-b60f-ad85ffe63a7b.json.