---
title: "Paragon Asra Housing Ltd - Customer Relationship Management System (CRM)"
ocid: "ocds-b5fd17-dbc93391-d8d8-469a-b7a6-ca2972a96497"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dbc93391-d8d8-469a-b7a6-ca2972a96497"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dbc93391-d8d8-469a-b7a6-ca2972a96497.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dbc93391-d8d8-469a-b7a6-ca2972a96497.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PARAGON ASRA HOUSING LIMITED"
published: "2018-02-12"
---

# Paragon Asra Housing Ltd - Customer Relationship Management System (CRM)

Buyer: PARAGON ASRA HOUSING LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-dbc93391-d8d8-469a-b7a6-ca2972a96497

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## Summary

The procurement process involves Paragon Asra Housing Limited appointing a supplier for their Customer Relationship Management (CRM) system. This procurement is classified under services and was conducted through an open procedure. The tender was awarded to Blacklight Software Limited, with a total contract value of £450,000. The contract period commences on 2nd April 2018 and concludes on 31st March 2022. The procurement attracted bids from a variety of locations, including the United Kingdom and other territories.

This tender presents significant opportunities for businesses specialising in CRM software solutions, particularly those capable of integrating with existing systems such as Northgate Housing and Castleton EDRM. Companies that can offer comprehensive reporting and workflow management features while meeting the specific requirements outlined in the contract will be particularly well-suited to compete. Small to medium enterprises (SMEs) may find advantageous opportunities given the scope of the CRM project and the specified budget, encouraging competitive participation in this sector.

## Notice

Paragon Asra Housing Limited have appointed a supplier for their CRM Application. To provide the following high-level scope as follows - The CRM system must integrate with Northgate Housing v6.14; The CRM system must integrate with Castleton EDRM0 v4.2; Deliver rules based process scripts to front-line agents; Work flow management of activities and tasks; Comprehensive real-time and historical reporting; Measure the success of events and interactions with customers; Using Avaya On Demand for hosted telephony solution; Full case history reporting, can report case overview and down to individual form-field level; Integrate with secure mailbox system (S24 - Service 24 secure information); Integrate with second telephony platform for S24; Delivery of core requirements for new CRM application by 2nd April 2018; Demonstrate Northgate Housing API capabilities with your CRM solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7e8e9d71-4310-494d-9cd4-06f3b50accb6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Feb 2018 |
| Submission deadline | 21 Aug 2017 |
| Future notice date | Not specified |
| Award date | 11 Jan 2018 |
| Contract period | 1 Apr 2018 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | £450,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PARAGON ASRA HOUSING LIMITED |
| Locality | PROCONTRACT |
| Post town | Coventry |
| Postcode | CV3 2SU |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | Wyken |
| Westminster constituency | Coventry East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BLACKLIGHT SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 12 Feb 2018 at 10:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7e8e9d71-4310-494d-9cd4-06f3b50accb6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7e8e9d71-4310-494d-9cd4-06f3b50accb6
  12th February 2018 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.housingprocurement.com

## Provenance

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