---
title: "Documentum (Open Text Technologies) for Customer Service Group (CSG) and Valuation Office Agency (VOA)"
ocid: "ocds-b5fd17-dbd8a6b8-d3e2-4f60-947c-abf30ca55603"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dbd8a6b8-d3e2-4f60-947c-abf30ca55603"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dbd8a6b8-d3e2-4f60-947c-abf30ca55603.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dbd8a6b8-d3e2-4f60-947c-abf30ca55603.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2021-09-08"
---

# Documentum (Open Text Technologies) for Customer Service Group (CSG) and Valuation Office Agency (VOA)

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-dbd8a6b8-d3e2-4f60-947c-abf30ca55603

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dbd8a6b8-d3e2-4f60-947c-abf30ca55603)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dbd8a6b8-d3e2-4f60-947c-abf30ca55603.json)

## Summary

The procurement process involves H M Revenue & Customs, which is seeking an innovative partner for the "Documentum (Open Text Technologies) for Customer Service Group (CSG) and Valuation Office Agency (VOA)" project. This initiative falls under the IT services category and is located in England, United Kingdom. The procurement method utilised is a selective approach, specifically a call-off from a framework agreement. The contract has a total value of £3 million and was awarded on 30th July 2021. The contract period commenced on 23rd August 2021 and will conclude on 23rd August 2023.

This tender presents significant opportunities for businesses focused on IT services, particularly in consulting, software development, and support sectors. Companies with expertise in workflow and content management solutions, as well as those capable of delivering design, build, testing, and automated deployment of code, would be particularly well-suited to compete. The successful engagement also calls for the upskilling of HMRC delivery teams, indicating potential for collaborative partnerships in the project execution.

## Notice

We are looking for an innovative partner to assist in the continued work to service the business requirements from multiple workstreams. Deliverables will comprise of the design, build, test and automated deployment of code that supports our Workflow and Content Management solutions, whilst ensuring the upskilling of HMRC delivery teams.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9d1bbaec-5456-476d-a366-ae7971528db5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2021 |
| Submission deadline | 15 Mar 2021 |
| Future notice date | Not specified |
| Award date | 29 Jul 2021 |
| Contract period | 22 Aug 2021 - 23 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | Not specified |
| Awards value | £3,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COFORGE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 Sep 2021 at 08:35 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9d1bbaec-5456-476d-a366-ae7971528db5
- 8 Sep 2021 at 08:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9d1bbaec-5456-476d-a366-ae7971528db5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9d1bbaec-5456-476d-a366-ae7971528db5
  8th September 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/aa79f09a-0f18-4255-8e22-887d9509ba6b
  Call Off Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dbd8a6b8-d3e2-4f60-947c-abf30ca55603. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dbd8a6b8-d3e2-4f60-947c-abf30ca55603.json.