---
title: "GB-Basildon: Collection of Customer Satisfaction Data and Associated Services"
ocid: "ocds-b5fd17-dbdd0626-b1ee-43c4-a8d1-7e0c1fa6b96a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dbdd0626-b1ee-43c4-a8d1-7e0c1fa6b96a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dbdd0626-b1ee-43c4-a8d1-7e0c1fa6b96a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dbdd0626-b1ee-43c4-a8d1-7e0c1fa6b96a.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BASILDON DISTRICT COUNCIL"
published: "2017-01-18"
---

# GB-Basildon: Collection of Customer Satisfaction Data and Associated Services

Buyer: BASILDON DISTRICT COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-dbdd0626-b1ee-43c4-a8d1-7e0c1fa6b96a

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## Summary

The Basildon District Council is seeking tenders for the project titled "Collection of Customer Satisfaction Data and Associated Services", which falls under the industry category of customer survey services. This open procurement process is currently in the tender stage, with applications accepted until 17 February 2017. The contract, valued between £50,000 and £100,000, is set to commence on 1 April 2017 and will run until 31 March 2019. The services are to be delivered in the South East region of the United Kingdom.

This tender presents a valuable opportunity for small and medium enterprises (SMEs) and voluntary community sector enterprises (VCSEs) that specialise in conducting surveys and customer service assessments. Companies with expertise in customer engagement, survey methodologies, and data analysis will be particularly well-suited to compete. By participating in this contract, businesses can expand their portfolio and establish long-term relationships with a local authority, potentially leading to further projects in the public sector.

## Notice

Carry out of surveys by telephone and other methods to assess customer satisfaction in respect of Housing services and contracts, reporting of survey results and associated services. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a58471a1-89c0-4aff-8dfb-35d7723073ac |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2017 |
| Submission deadline | 17 Feb 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2017 - 31 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BASILDON DISTRICT COUNCIL |
| Locality | BASILDON |
| Post town | Southend-on-Sea |
| Postcode | SS14 1DL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH37 Essex Thames Gateway |
| Local authority | Basildon |
| Electoral ward | St Martin's |
| Westminster constituency | Basildon and Billericay |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 18 Jan 2017 at 13:24 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a58471a1-89c0-4aff-8dfb-35d7723073ac

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a58471a1-89c0-4aff-8dfb-35d7723073ac
  18th January 2017 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=235561347
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dbdd0626-b1ee-43c4-a8d1-7e0c1fa6b96a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dbdd0626-b1ee-43c4-a8d1-7e0c1fa6b96a.json.