---
title: "Cisco Live Chat"
ocid: "ocds-b5fd17-dbeebc4b-b91b-4936-9cd5-4394f181786d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dbeebc4b-b91b-4936-9cd5-4394f181786d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dbeebc4b-b91b-4936-9cd5-4394f181786d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dbeebc4b-b91b-4936-9cd5-4394f181786d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "METROPOLITAN POLICE SERVICE"
published: "2024-03-13"
---

# Cisco Live Chat

Buyer: METROPOLITAN POLICE SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-dbeebc4b-b91b-4936-9cd5-4394f181786d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dbeebc4b-b91b-4936-9cd5-4394f181786d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dbeebc4b-b91b-4936-9cd5-4394f181786d.json)

## Summary

The Metropolitan Police Service has awarded a contract for the provision of Cisco Livechat licensing and prepaid chats, with a total value of GBP 180,000. The procurement stage was classified as complete, conducted through a selective procurement method as a call-off from a framework agreement. The contract period is scheduled from April 1, 2024, to March 31, 2025. The procurement process took place in London, under the services category, and the tender period ended on March 12, 2024.

This tender presents an opportunity for businesses in the software and information systems industry, particularly those offering live chat solutions. Companies with experience in providing software packages and IT systems could leverage their expertise to compete for this contract. The Metropolitan Police Service, as the buying organization, has chosen Softcat Plc as the supplier for this contract, emphasising the potential for similar technology-focused businesses to participate and potentially expand their operations with the police service.

## Notice

Cisco Livechat licencing and prepaid chats

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1b30229b-656e-4581-a7ec-ea4bb0696c6b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Mar 2024 |
| Submission deadline | 12 Mar 2024 |
| Future notice date | Not specified |
| Award date | 12 Mar 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £123,358 |
| Lots value | Not specified |
| Awards value | £180,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | METROPOLITAN POLICE SERVICE |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW6 6LT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI72 Brent |
| Local authority | Brent |
| Electoral ward | Queens Park |
| Westminster constituency | Queen's Park and Maida Vale |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 13 Mar 2024 at 15:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1b30229b-656e-4581-a7ec-ea4bb0696c6b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1b30229b-656e-4581-a7ec-ea4bb0696c6b
  13th March 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dbeebc4b-b91b-4936-9cd5-4394f181786d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dbeebc4b-b91b-4936-9cd5-4394f181786d.json.