---
title: "Complaints and Feedback Case Management System"
ocid: "ocds-b5fd17-dbfadf9d-4e45-47cd-8d02-08da99324cea"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dbfadf9d-4e45-47cd-8d02-08da99324cea"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dbfadf9d-4e45-47cd-8d02-08da99324cea.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dbfadf9d-4e45-47cd-8d02-08da99324cea.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LIVERPOOL CITY COUNCIL"
published: "2022-04-25"
---

# Complaints and Feedback Case Management System

Buyer: LIVERPOOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-dbfadf9d-4e45-47cd-8d02-08da99324cea

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dbfadf9d-4e45-47cd-8d02-08da99324cea)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dbfadf9d-4e45-47cd-8d02-08da99324cea.json)

## Summary

The Liverpool City Council is looking for a provider to deliver a Complaints and Feedback Case Management System, specifically the Civica iCasework System. This procurement is categorised under miscellaneous software packages and computer systems, with a contract value of £300,000. The procurement stage has reached the award phase, as of 22nd April 2022, following a direct award method. The contract period is set to commence on 1st July 2022 and will run until 30th June 2025. Any interested parties were required to submit their tenders by 20th April 2022, with all activities occurring within England.

This tender presents a substantial opportunity for growth in the software development and IT sectors, particularly for small and medium-sized enterprises (SMEs) familiar with case management systems. Businesses with expertise in delivering advanced software solutions tailored for public sector needs can leverage this opportunity to enhance their portfolio and establish a working relationship with a significant municipal authority. The direct award of the contract favours providers with a proven track record and the capacity to fulfil the specific requirements outlined by Liverpool City Council.

## Notice

Provision of Civica iCasework System.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3a071948-fabe-42f4-b7a6-42c0bad6a80f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Apr 2022 |
| Submission deadline | 20 Apr 2022 |
| Future notice date | Not specified |
| Award date | 21 Apr 2022 |
| Contract period | 30 Jun 2022 - 30 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVERPOOL CITY COUNCIL |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1DS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48900000 - Miscellaneous software package and computer systems

## Release History

- 25 Apr 2022 at 09:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3a071948-fabe-42f4-b7a6-42c0bad6a80f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3a071948-fabe-42f4-b7a6-42c0bad6a80f
  25th April 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.liverpool.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dbfadf9d-4e45-47cd-8d02-08da99324cea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dbfadf9d-4e45-47cd-8d02-08da99324cea.json.